Bens Moving and storage — Attraction in Wentzville

I strongly urge you to look elsewhere. The only positive things I can post, is that they are local and that they are inexpensive.

The issue's started with the movement of household goods. A day prior the owners son (Ben) changed the cost of moving items. At this point, it was too late to select a different moving company so we ate the cost. The day of the move the moving team damaged the fridge by hitting the door frame. When we went to submit the insurance claim, Ben stated he would only give a 50 credit towards moving out of storage.

The storage unit began to leak, and we reported this to the owner. Every time it was "fixed" once it rained, water would reappear. We covered our belongings with tarps and used buckets to collect water.

When we moved out of the unit, we requested the return of our deposit. The employee who worked the desk couldn't return our deposit and called and spoke to Ben who wouldn't come in to figure it out. I had to leave town the following Monday, so i had to call in and speak to Ben on the phone. When Ben answered, he attempted to state we had to been moved out the day prior and that we owed money. I tried to explain to him we had never been late, and our due date was in 10 more days. He cursed and ranted and hung up. Eventually I spoke to the owner who realized that our deposits were owed.

We utilized a different moving company to move us into...

Unprofessional and made my move that much more stressful. I spoke to Ben over the phone and booked my move more than 2 weeks in advance. He said he would call the day before my move to confirm and secure payment. When I did not hear from the company, I called and was told there was no record or booking for my move that was to happen Saturday, the following morning. Ben called me and immediately was defensive, blamed me for his mistake saying he has not made one mistake in the 20 years he has been doing this. He told me that he was on vacation and he could move me the following Monday and if I didn't like that, I could call somebody else. I was in tears after that call and was shocked by this man's unprofessionalism and complete lack of responsibility for his error. Using profanity and disrespectful. He did move me on Sunday, but not Saturday as I had everything planned for. He had 2 movers come out for a move that took 2 hours. The move was 1 mile. I paid the amount the employee requested, which is the rate advertised on their website. Now Ben has threatened to take me to court for a move he says cost almost $800. The office manager also said after the fact that I was being charged for travel time because I was not a local move although their receipt says they serve my area. My opinion, based on my experience, is that this business is not trustworthy, reliable or...

I have been recommending Ben’s Moving and Storage to my clients for many years. After the last 2 jobs they did for my clients that will no longer be the case and they will now be listed as a company we do not recommend. They ripped off my first client after quoting her about $900 for her move (minimal items remained in the home) they charged her over $1,400 when the job was done. My next clients were treated horribly by Ben. He made rude comments, repeatedly entered rooms he was told not to (they contained items the buyer had purchased so they were to remain with the home), demanded that my client make them “frozen pizza or something” for lunch, working for a couple hours and trying to bill them for 8, packing boxes that were overflowing, showed up without tape 2 days in a row and charging the client time while they went to get tape, the list goes on and on. Ben left for hours and charged for 4 guys when there was only 3 (because he left). I called the office and reported Ben’s attitude and bad behavior. The woman in the office said she would address it and call me back. Ben called me and asked me why I told his “mom” things about him, he said it was a misunderstanding and hung up. The other employees were great, they were professional...