Best Buy — Attraction in Columbia

I purchased a laptop online from Best Buy. Right after placing the order, I had called customer service because I forgot to put in my rewards number. The representative said she could help me with that (which still hasn't been done...) and I also asked her if it would be quicker to change the address to in store pickup, since the shipping date was almost two weeks later. She said she could change the address, and proceeded to update my shipping to the Columbia MD store. The next day, I received an email confirming that change. A few days later, I tried calling the store and ended up being put on hold for too long, so I decided to stop in the store to check on the status of my laptop. While I was there, the first person I spoke with informed me that she could give me a laptop in the store if I cancel the online order, which her computer showed as being shipped to the store that same day. She asked me to call customer service to cancel this order myself. SO after waiting 15 minutes on hold, a representative at customer service tells me it is not possible to cancel an order that has already been shipped to my house. I explain that I changed the shipping address and even have an email confirming that change. She says that her computer clearly states that the laptop will be arriving at my house around 12/4. The present date was 11/27 and my tracking number from the email stated that the laptop was somewhere in the Baltimore area. I tell the representative that I don't understand how the in store computer says my laptop will be going there when the customer service center computer says my laptop will be shipped to my house. I actually give my cell phone to the in store customer service representative and they talk for about 15 minutes, resolving nothing. After being in the store for close to an hour, they take down my name and number and tell me to go home and wait to see if the laptop shows up there. In the meantime, they said they would call me if they received the delivery. I wait a few days, and call again on 11/29. When I finally get through to customer service, they search and tell me the laptop was delivered to the store (why they didn't call, I have no idea). I check my email for the tracking number, still having received NO email telling me my laptop is ready for pickup, and the tracking number says the laptop was delivered on Tuesday morning. GREAT. I could've had it two days ago, thanks for the call. I wonder what would happen if I call customer service and ask about the status of my laptop, maybe they will send me another one in the mail since that's where they think it's going.

When I finally get to the store to pick up the computer, something that should be exciting, Cynthia, one of the store employees, was extremely rude to me. Telling me to just wait while someone got my laptop, then telling one of the other guys to just hand it to me and send me on my way. She actually waved me away with her hand, not even giving me the chance to ask about purchasing a one year warranty or a Microsoft Office package. I signed no papers and wasn't even acknowledged when I said thank you. No one looked at my ID or credit card information, for all they know I just stole that laptop and walked out. I have never been treated in such a rude and disrespectful way after being pretty understanding about an extremely confusing and frustrating shopping experience. So thank you, Best Buy in Columbia MD, for treating me horribly and making me never want to set foot in your store again. I'm shocked that a professional establishment treats their...

TotalTech is a good value. I have bought some appliances and electronics from Best Buy TotalTech and have had a good experience. The installations were flawless, and so far no problems with my devices. But TotalTech also welched on their promise to install my smoke alarms. They scheduled my appointment, made me wait 3 weeks, and then backed out a half hour after calling to tell me they were on their way. The explanation was that MD state required them to have an installation permit which they did not have. I am displeased with the ill-mannered Geek Squad tech who hung up on me when I called him back to give him the name and phone number of the fire marshal who told me that was incorrect, so that he could find out for himself that he was mistaken about the permit requirement, and hopefully resume my installation. Hanging up on me and refusing to take my subsequent calls or texts was the wrong way to treat a customer who was promised an installation, but I figured that since my installation window had not yet expired, reasonable minds might prevail and I could still get my installation. All I needed was to contact one reasonable manager to explain this. What happened next convinced me that I really need to be careful with Best Buy. They have arranged it so that no one can contact any store directly to talk with a manager. The outsourced customer service personnel also cannot call the store to resolve the problem. In the end, it was determined that Best Buy TotalTech support at the 1-800 number who had scheduled my appointment, had made a mistake scheduling me in the first place, because Best Buy is concerned about their liability if my house catches on fire. I guess that is understandable, but I had to blow 3 hours on the phone talking to abject liars who were blatantly giving me the runaround before I finally gave up and drove a half hour away to talk to a store manager in person. The phone-based customer service people are actually not just inept, but cruel, telling me how sorry they are and offering me gift cards to compensate me for their mistake just to get me off the phone (still haven't received any gift cards). All of them start by asking for a phone number to call me back in case of disconnection, but I was mysteriously disconnected multiple times with no call backs. A number of them said the manager would call me back, and I never received any of those calls either. This shallow, disrespectful and mean-spirited attitude spooked me - why would a company wanting my business allow this? I have lots of electronics and appliance needs in the near future, and will have to look elsewhere to spend my money. I cannot rely on TotalTech as they welched on their agreement. Everyone makes mistakes, and I am totally willing to be reasonable about that, but it was wrong to set up an customer support to run interference for your stores and separate them from intelligent people who can solve simple problems without mistreating the customer. I did speak to some helpful people at the store, but a few good guys and cheaper electronics alone are not enough to make up for their atrocious customer service and bad attitudes, and I will spend my dollars at more considerate retailers that show me more courtesy and respect, and most importantly do not upset me as this is not...

Purchased TV Q80T TV at bestbuy at 7000 Arundel Mills Cir Ste F1, Hanover, MD 21076. They had excellent condition open box tv that I purchased on 9/19/2020. I was kinda hesitant on buy an open box item but the salesman insured me that if there was any issues that I could return the TV at any store to replace. After bring the TV home the TV base stand was defective. The screw hole that mounts to tv had not thread screw to tighten. Very next morning I went to the bestbuy close to my location at 8251 Gateway Overlook Dr, Elkridge, MD 21075. CSR Terrence told me that I was not allow to return product from another store that was bought opened box and advised me to take it their. I requested a manager Mike at that store and advised the same thing and would not accept the tv as a return. He stated that alot of customers buy defective devices their and try to return it at their location implying that the bestbuy at Arundel Mills location sell defective product and talked badly about them and their store. I requested them to contact the store at Arundel Mills to get the return policy right straitened because I told them they insured me that I could return any product at any store they refuse to contact the store where I purchased it so at that point I took it to the original location I purchased it in the process pulling my back lugging the TV around back to my car with no assistants from them. The original store accepted my return and spoke to manager their named Michael stating that they wrong for doing that to me and he contacted the Gateway Overlook Dr store to straitened them out regarding the return policy. Michael was a great man and provided all the service he could provide and insure that the store where I attempted to return has been squared away and apologized in their behalf. I went back to the Gateway Overlook Dr location to confirm whether they have corrected of their mistake and request to see the same manger mike. Manager Mike came with a different tone pleading "hey man I told you could return it here and i was just advising you to return it at the original location that's all". My question is why would I want to carry the TV back to my car when I could have gotten the same return service their. I was just wanting a apology from him for misinforming me of the return policy but he took it to another level by lying saying that he was going to accept the return per the store policy. Another manager name craig later said that store returns for open box items within 14days of purchase are case by case bases. I really didnt know what that ment. Summary to it is they made a mistake not taking my return after one day of purchasing and then lying about it never happening to cover their mistake. which...