Dr. P. Phillips YMCA Family Center — Attraction in Dr. Phillips

On the very first day, they cut my lock because someone had left her purse. I couldn’t see it because it was at the overhead shelf. They told me that was unfortunate, but it was my mistake that I didn’t check inside well enough. This solved with a replaced lock.

In the ballet class, I had to run to answer a call from the daycare because of my child’s diaper change, and when I went back there, the instructor Cuic told me that I couldn’t do it. It was distractive for the class. I wondered if I did anything wrong. I told the front desk about it, they apologized confirming that I didn’t do anything wrong. The supervisor, Michelle, emailed and called to talk to me, and it was very kind of her. It made my cry.

The manager also wanted to talk to me on the phone, I gave him my availability but he never called me.

Two weeks later, I noticed some missed calls from the daycare so I ran there because I thought it was a diaper change. Actually my child was coughing so I had to pick him up. I went back to the locker to get my stuff. The staff, I think her name is Patricia, she told me that I couldn’t enter there with a child. I knew it, but I just wanted to get my stuff, so I told her that, but she just kept saying that I couldn’t go inside. So I questioned her if I had to leave my child alone outside. She thought I was talking rude, she looked at me strange and she left.

After picking up my stuff, I went to the front desk to tell what had happened. Patricia and Michele were there, too. At this point I was already very stressed. And Michele was obviously with Patricia’s side. The other front desk guy was trying to tell them that I only wanted to go inside to get my stuff.

I admit that I was overreacting, but something comum in their (Cuic and Patricia) atitude was that they didn’t try to listen to my explanation. In the ballet class, I wanted to tell him that I had to answer the phone and go for a diaper change. In the locker room, I told her that I had to get my child first, but I had my stuff in the locker. But they just repeated that ‘YOU CAN’T’.

So I couldn’t help overreacting. Patricia, the staff who told me that I couldn’t enter the locker, kept reacting as if I was crazy, she called me rude, and she kept saying that she didn’t know that I just wanted to enter because of my stuff. What a lie… She didn’t know? Maybe because she didn’t want to listen to me. Of course I said it at the first place. I got mad because even after explaining the situation, she repeated that I couldn’t enter there.

What made me more irritated was that Michele was trying to help the staff and trying to finish the topic running away from me. Looks like she decided to kick me out. That’s why she mentioned about the regulation that we sign up, that when a staff tells us something we must follow it.

Michele said ‘that’s too bad that you’re leaving but thank you for the time that you were here’ when I said I wasn’t going back there (Dr. Phillips) anymore. My intention is that never going back there, but I may not have another choice, but the supervisor telling me that is a bit painful.

I respect the rules. Making troubles to others is not my intention, never, but this whole story has just made me so unwelcome.

I’m not trying to make troubles, but I just wanted them to listen and understand...

My son started YMCA swimming class in November 8th, 2016. He is three years old, when we registered him we said he could not float on his own and they supposedly would put him on an appropriate class for his age and swimming skills. Right on the first class I noted the lack of teaching methodologies and techniques; however, the worst part is that on a big size pool, they only had one life guard that was on the opposite side of where the young kids were taking class. My son started to drown and when I was ready to jump on the pool the teacher realized and saved him. I didn’t blame the teacher as he was working with 5 kids that day, with ages between 3 to 6, he could not do so much. The lifeguard didn’t even saw what happened. When my son left the class, I explained what happened in the front desk, who was just given me excuses saying that they have a lifeguard. On the next class, the only change was the teacher, and I thought I made clear that I didn’t blame the teacher, so every single class I had my chair next to the pool to be my son life guard; however, today, I was calling a speech therapist for my son, and when I realized I heard my son doing a loud sound, he was going under water and coming back with this loud sound, when I realized what was happening the teacher was going to save him, he was drowning, this time was worthy and my son was so afraid that when the teacher put him on the board he came running to me, and when I asked if he wants to come home, he said yes right way. My son loves pool and swimming class, so if he was saying yes, it means he was really scared of what just happened. I was so in chock and mad that I went to the front desk, but this time I asked to talk with a manager, to make sure they understand how bad this situation is, when I started to explain to the manager, he saw how shaking I was and he called the director, so he could provide the right changes. For the manager and my own surprise, the director was just trying to come up with excuses, he didn’t acknowledge how dangerous the situation is and he didn’t recognized that they need to improve their system. My son could attend more two classes there, and he stayed for less than 10 minutes today, but I will never more bring my son to this place and I do not recommend you to take your kid there either. And don’t try to tell me that all swimming classes are like this, because my son used to go to Pengu Swimming classes in Houston, and they have way better professional and...

I so appreciate all the programming offered by the Dr Phillips YMCA, but this review is about one of their newest programs/classes, the BRAIN FITNESS ACADEMY. This program has become near and dear to my entire family.

I am a C-suite professional dealing with the daunting reality of balancing my professional life with caring for my 79 yr old mother, who lives with me and also lives with DEMENTIA. Although my mother struggles with Dementia, the Brain Fitness Academy allows her to maintain a much better quality of life. This amazing program enriches not only my Mom’s life, but also the lives of 13 other similarly-situated Dementia/Alzheimer’s patients dealing with different stages of memory loss, My Mom and her classmates meet every Monday and Wednesday from 9am-2pm. Some are accompanied by caregivers and some are not.

Each day is filled with interactive activities such as meditation, Zumba, chat sessions, coloring, dancing, arts and crafts, trivia games and lunch etc. This program brings out another side of my Mom. Prior to the program, she was with her caregiver or mainly at home watching television. Now she has a LIFE! She looks forward to each Monday and Wednesday session. She is now stimulated, engaged and challenged MENTALLY, EMOTIONALLY, PHYSICLLY and SOCIALLY. Her caregiver, who attends each class with her, can’t stop bragging about the change she sees in Mom.

I want to thank the Director of the program, Michelle Marone, for being so kind, professional and compassionate from the first moment we met. It’s obvious that this is truly a labor of love for her and the Dr. Phillips YMCA. I would highly recommend this program for any one of age struggling with MEMORY LOSS. The team of instructors, aids, staff and vendors are all consummate, skilled professionals who enjoy the work.

To Whom Much is given much is required. We as a WHOLE must take care of our most vulnerable. For as long as Mom is on this earth, I want her days to be filled with JOY, MEANING & PURPOSE.

Kudos to the Dr. Phillips YMCA & the BRAIN FITNESS ACADEMY for giving her just...