Eastside Cannery Casino-Hotel in Whitney, United States - reviews,open hours,photo spots,things to do

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Jamal JamalJamal Jamal

Requested a non-smoking room with a King bed. Made reservations weeks in an advance through a travel agency. The agent who helped me make the reservations told me to call 3 - 4 days ahead of time to ensure my request for a room with a king bed and not 2 queens would be fulfilled. I called, the worker told me that she couldn't hold that specific room and that it was first come first serve but she stated the manager might be able to. I ask to speak to the manager and when transferred, it went straight to voicemail. I left a message with my information and asked for a return call. No return call so I called back the next day and left another message, no return call so I tried again the next day, no return call. Guess she's a very busy person, maybe she needs help since she's too busy to return a paying customers phone call. I get to the hotel and surprise surprise, no king beds available. I ask for a strip side view and I get a mountain view with the strip far off in the corner to where I have to lean against the glass to see it. Oh, and let’s not overlook the big metal white bar outside my window obstructing my view, mind you I stayed for 9 days so I had to stare at this bar for 9 days. The front desk worker told me call down in 2 days around 12 noon about being moved from the room I'm currently in to a non-smoking king. I called 3 times starting at 10 Am - 2 Pm and was told no kings were available. I finally go down stairs in person and the guy at the front desk tells me he doesn't see were any kings will be available until after I check out. How convenient. I glance over and see someone who appears to be the very busy manager with a scowl on her face acting as if she didn't hear the conversation (I assume she was the manager because she was in a dress and not a uniform like everybody else). On day 3 of 9 of my stay they pull an At & t and slow down my internet access, oh but no worries, they gave me the option of increasing my speed with “enhanced” internet service for $ 10. What is the $ 16.95 resort fee for? I was using the internet to connect to my Xfinity stream and Netflix subscription in order to watch cable tv and movies because they do not have cable tv, they have analog channels meaning about a total of 25 channels which over half are news channels and the rest are useless unless you luck up and catch something on USA. Again, what is the ridiculous resort fee for? I've stayed at non resort hotels at a cheaper price with better cable and internet service. That's sad. Do not turn off your AC unit if you get cold, run it on auto, it takes the ac unit over 8 hours to go from 80 degrees to 72 even when set to On and Hi fan. I left it running for 24 hours set at 65 degrees, it never got below 70. Housekeeping were the only friendly staff here. They spoke every time they saw me in the halls and ask if I needed anything. Eastside Cannery has this policy were if you decline housekeeping services 2 days in a row, they will send security to your room to do a wellness check which would be nice and fine if security didn't come to my room beating on my door while I'm trying to sleep. You do know this was a vacation for me right? How about calling up to the room to see if I'm OK and if I don't respond after so many attempts, then send up security and if I do respond on the first attempt, inform me that security is on the way so that I don't have to jump out of bed and open the door because it sounded like security was about to kick the door down. Not from Vegas but next time I will work an extra month or two in order to save more money to get the real Vegas resort experience by staying in more popular hotel. I started to stay at a better known (and more expensive) hotel and wish I had, but you live and you learn. I did my research before staying here so not being on the strip wasn't a problem for me, it was the lack of customer service first and the final straw was them trying to charge me $ 10 more for decent internet speeds when you have to pay a $ 16.95 (tax included) resort fee that I still don't know what it was for.

Mark YMark Y

The property is very clean, practically spotless. I'd love to give them a higher score, but there are a few knitpicky things that won't let me. The biggest thing is they limit you to only three connections to the wifi. THREE! If you are there on business you probably have a phone, a computer, and a tablet. If your spouse is with you, or kids, you're stuck. I find this practice unacceptable in today's wireless world. I couldn't find a plug to charge my phone next to the bed and had to plug it in across the room. Not a big deal, but unnecessary. Overall, there weren't enough plugs in the room. The only amenities in the room were a liquid soap dispenser next to the sink and unlabeled soap and shampoo dispensers in the shower. Last time I saw those was in a fleabag motel on a backroad in Alabama 20 years ago. The room was large and well laid out. Staff was courteous. Views were nice. I really want to rate the Cannery higher based on all that. But charging a resort fee for fleabag amenities just won't let me. It's a shame to visit a beautiful, clean resort so well done but held back by a few attempts to nickel and dime their guests.

Kim MKim M

I would love to give this place 5 stars: the room was very big, the whole place was clean, nice view, easy, direct route to the Strip, friendly staff, all for $53! But the beds were terrible! Both beds had giant dips in the center, preventing both my friend and I from getting any semblance of sleep, plus our backs hurt the next morning. I was more comfortable sleeping in the chair and he managed to fall asleep by laying almost perpendicular on the bed. We were both incredibly disappointed in the bed quality considering how lovely everything else was, but when it comes down to it, the most important part of where you choose to sleep for the night (especially on a 3-week roadtrip) is how well you can sleep, so 2 stars it is.

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Reviews of Eastside Cannery Casino-Hotel

4.0

(2,368)

1.0

7y

Requested a non-smoking room with a King bed. Made reservations weeks in an advance through a travel agency. The agent who helped me make the reservations told me to call 3 - 4 days ahead of time to ensure my request for a room with a king bed and not 2 queens would be fulfilled. I called, the worker told me that she couldn't hold that specific room and that it was first come first serve but she stated the manager might be able to. I ask to speak to the manager and when transferred, it went straight to voicemail. I left a message with my information and asked for a return call. No return call so I called back the next day and left another message, no return call so I tried again the next day, no return call. Guess she's a very busy person, maybe she needs help since she's too busy to return a paying customers phone call. I get to the hotel and surprise surprise, no king beds available. I ask for a strip side view and I get a mountain view with the strip far off in the corner to where I have to lean against the glass to see it. Oh, and let’s not overlook the big metal white bar outside my window obstructing my view, mind you I stayed for 9 days so I had to stare at this bar for 9 days. The front desk worker told me call down in 2 days around 12 noon about being moved from the room I'm currently in to a non-smoking king. I called 3 times starting at 10 Am - 2 Pm and was told no kings were available. I finally go down stairs in person and the guy at the front desk tells me he doesn't see were any kings will be available until after I check out. How convenient. I glance over and see someone who appears to be the very busy manager with a scowl on her face acting as if she didn't hear the conversation (I assume she was the manager because she was in a dress and not a uniform like everybody else). On day 3 of 9 of my stay they pull an At & t and slow down my internet access, oh but no worries, they gave me the option of increasing my speed with “enhanced” internet service for $ 10. What is the $ 16.95 resort fee for? I was using the internet to connect to my Xfinity stream and Netflix subscription in order to watch cable tv and movies because they do not have cable tv, they have analog channels meaning about a total of 25 channels which over half are news channels and the rest are useless unless you luck up and catch something on USA. Again, what is the ridiculous resort fee for? I've stayed at non resort hotels at a cheaper price with better cable and internet service. That's sad. Do not turn off your AC unit if you get cold, run it on auto, it takes the ac unit over 8 hours to go from 80 degrees to 72 even when set to On and Hi fan. I left it running for 24 hours set at 65 degrees, it never got below 70. Housekeeping were the only friendly staff here. They spoke every time they saw me in the halls and ask if I needed anything. Eastside Cannery has this policy were if you decline housekeeping services 2 days in a row, they will send security to your room to do a wellness check which would be nice and fine if security didn't come to my room beating on my door while I'm trying to sleep. You do know this was a vacation for me right? How about calling up to the room to see if I'm OK and if I don't respond after so many attempts, then send up security and if I do respond on the first attempt, inform me that security is on the way so that I don't have to jump out of bed and open the door because it sounded like security was about to kick the door down. Not from Vegas but next time I will work an extra month or two in order to save more money to get the real Vegas resort experience by staying in more popular hotel. I started to stay at a better known (and more expensive) hotel and wish I had, but you live and you learn. I did my research before staying here so not being on the strip wasn't a problem for me, it was the lack of customer service first and the final straw was them trying to charge me $ 10 more for decent internet speeds when you have to pay a $ 16.95 (tax included) resort fee that I still don't know...