La Sierra Furniture & Mattress — Attraction in Jersey Village

I am writing to share my extremely disappointing experience with a recent purchase from La Sierra furniture and mattress. As an expecting mother, I was desperately in need of a comfortable bed to sleep on after moving and getting rid of my old bed.

On August 3rd, I made a purchase from your company and was requested to pay an additional $150 for shipping. The delivery date provided to me was no later than August 18th, which seemed reasonable at the time.

Three days after placing the order, I called to confirm it. I was assured that everything was in order, except that the bed was not currently available. I was asked to wait for a week. Patiently, I waited as requested. However, when I called back after a week, a person named Louis claimed to have no knowledge of my order. This confusion lasted for several days, with Louis stating that the bed would not arrive until the 3rd week of September.

On the 3rd week of September, I called again, and surprisingly, Louis conveyed that he had the bed and assured it would be delivered on Friday. However, when I called to confirm the delivery later that day, there was no response. After 6pm, my husband called and was informed by Louis that he was not at the store, and the delivery team had left without the bed. Louis promised delivery no later than Tuesday.

Unfortunately, Tuesday came and went, with no bed delivered. My husband had to reach out to Louis once again, only to be told that his delivery team no longer wanted to deliver the bed.

At this point, we had no choice but to contact our bank and file a claim against La Sierra furniture and mattress. While the money was eventually refunded, it is disheartening to have encountered such a lack of communication and unprofessionalism on your end. Waiting for two months for an order without any proper communication or attempts at accommodating me as a customer is simply unacceptable.

I am writing this comment as a concerned customer who believes in fair treatment and reliability. My order was mishandled at every step and why the promised delivery dates were...

After months of looking at different furniture stores on Instagram and facebook. I came across La Sierra. I first called and spoke to Louis, I asked about several sectionals I was interested in. A week later I decided to drive 1 hour away from where I live, that was the best decision! Luis stayed late for me which they close at 7pm but he stayed. I couldn't make up my mind of what sectional I wanted he was so helpful and patient. I finally picked the most comfortable sectional! He delivered a few days later. His delivery guys were so helpful. I will definitely continue to shop and refer people to La Sierra!...

Best service, best quality, best prices, best variety ! I had to make a last minute purchase and needed a couch delivered the next day. As I walked in I was not overwhelmed with a sales team member. I was able to look around and try out each couch. The staff were near by when I was ready to inquire about prices. The owner Gabriel helped me out. He was a great listener and helped me pick out my sofa & love seat, end tables, & coffee table. The process was so easy! I have never experienced such a high quality service. La Sierra has a customer for life! Thank you...