Longhorn Appliance Repair in San Antonio — Attraction in Schertz

Al was truly amazing! My dryer went out at 10pm, with a house full of kids & animals this obviously created a dilemma. I looked on a few websites for a repair tech, at first glance it seemed it would be several days before anyone could come, plus nearly $500 in repair costs. I called Longhorn thinking that I'd be lucky to get an appointment this week. To my surprise Al told me he could fit me in this evening, he promised to call is he was able to get me in earlier. Again I was happily surprised when he said he was in the neighborhood, ahead of schedule & could drop in if I was home. He quickly identified the issue that my heating element was burned out, he gave me a quote that was about half what everyone else said. Yet again I was happily surprised when Al said he had the part on his van (from past experiences the techs would have to order the part & it would take another few weeks). Al was able to take care of everything in about 30 minutes, and even helped to make sure my dryer vent was properly connected & clear of any blockages. To top it all off shortly after Al had arrived one of my neighbors who happened to be outside recognized him. My neighbor said he just calls Al for any issues, and had been having Al service his appliances for several years now.

I HIGHLY RECOMMEND THIS COMPANY. AL IS AN AMAZING TECH & YOU CAN'T GO WRONG...

My Frigidaire French Door refrigerator stopped cooling and the temperature began to rise. I called Longhorn Appliance repair and Al promptly scheduled an appointment for the next day to come and check out the problem.

Al arrived promptly in the designated window (and called when he was on his way) and quickly assessed the problem. It turns out the fridge was not properly defrosting, leading to ice build up and an inability of the fan to circulate cold air, which he noted was a common problem with this brand and model. Al indicated it would be about 400 dollars to replace the defrost kit, and said he would call with the final estimate by end of day once he found out the price for the part, but he also was honest and indicated the problem would most likely recur within the next 6-12 months because of a poor design.

We've had all kinds of problems with this fridge since we bought it 6 years ago (especially the ice maker), and what Al said confirmed that. He actually recommended we replace the refrigerator, even though it would be in his best interest to repair it. Al was the consummate professional, responsive to our urgent need for service, polite, and HONEST!

TL:DR If you want fast, honest, professional appliance repair service, call Al at Longhorn Appliance Repair in San Antonio. Also, don't buy Frigidaire brand...

Changing my review to reflect service after the fact.

Called this place to get my samsung washer fixed. Reviewed the problem beforehand with the forums, so I knew it must be related to the buttons or the electrical connections, which is beyond simple troubleshooting.

Knowing this, the tech arrived and immediately said it was a problem too expensive to fix. A kindness on his part.

What I took offense to is that a service charge was requested, something I was told would not be required if they couldn't fix it. I paid the gentleman, and went back to Samsung directly to find that only their certified techs can go over and make any official reports, something the company failed to mention (essentially just like an apple product).

So I paid for something I was told I would not have to and all this for something I thought could simply be done over the phone for how little was done. Felt properly swindled, but this was my first washer repair so I suppose it happens.

I amended the review because they have contacted me back, and I appreciate the offer to return the check. I will amend if in fact he diagnosed correctly as this is...