Showcase Gymnastics — Attraction in Katy

There’s much to be desired. My daughter takes tumbling here, she loves it only because we just moved to this area and a classmate of hers is in the class. No COVID protocols are followed, I’m not too pressed about my daughter getting sick, but I NEVER enter the facility. There is no social distancing between athletes, my daughter has not used hand sanitizer once, and the athletes don’t wear masks (which is a choice, and I actually prefer that my daughter does not). The classes are pretty full, and the place is pretty packed (looks very cramped, athletes running/tumbling all over each other). She probably has about a good 5-7 minutes during her hour long class with the actual tumbling coach, learning something new. Outside of that, they’re either stretching, warming up, or running through stations. Oh, and the stretch/warm-up takes at least 30 minutes of the hour long class. So, only 30 minutes left for tumbling... 5-6 stations that’s about 5 or so minutes each (the coach is one of the stations). Have I ever seen this in a gym, no... is it a deal breaker, also no. I signed her up to make friends & hopefully learn something, but she goes do a different gym 2 other days out the week where she is learning in a smaller class size, so this gym is more of a “fun” thing for her. With this, I would have given 3 stars... maybe 3.5 stars.

My reason for 2 stars is the poor communication & customer service. My daughter has been to 4 classes here thus far. They offer a Kids Night In on some Fridays. She received the invitation/flyer in her class. After driving 40 minutes out my way, I brought her there to participate and she was turned around because they were “full.” No where, and I mean no where, does it say to pre-register, first come first serve, limited spots, etc. It does say join us... open to the public... the price... activities... food. My daughter prepared for this the night prior, picked out an outfit to wear, packed a little back pack, and was SUPER EXCITED to go, just to ALL OF A SUDDEN have a “full” requirement. She was devastated, I mean in tears, crying. I HAD to call and let them know. I even asked how is one supposed to know that we needed to pre-register? She ensured me it was on the flyer... she pulled it up & the email blast GUESS WHAT... it WAS NO WHERE TO BE FOUND. Wondering what you would expect? An apology, a credit for a future event (After I expressed I had driven 40 minutes to get her there), them allowing her to come back and participate..? Nope. Nothing. The office manager said she USUALLY creates the flyer, but this time “the boss” created it and must’ve been rushing cause she left it out BUT gave me the date for the March event. So essentially, NO WORRIES YOUR TIME WAS WASTED DRIVING ALL THE WAY HERE, TOO BAD YOUR DAUGHTER IS CRYING... NOT MY FAULT THO, THE BOSS’ FAULT BUT HERE’S THE NEXT DATE, BE SURE TO PREREGISTER. It felt beyond insensitive and the fact that the office manager, literally, put the blame on someone else with no resolution was unheard of.

I won’t pull the black card for this one. But I’m positive if we looked like the 5-6 people standing behind the desk laughing and conversing as we walked out, it would have been a different outcome.

This was a deal breaker for me. BUT my daughter still wants to take class with her friend, so for her sake... I’ll allow it. Hopefully, they don’t treat her differently after reading this review. Still felt the need to leave it, though.

Overall, I personally would choose a different gym. One with better communication & customer service, cleaner, and has smaller...

Showcase Gymnastics is the best gym for so many reasons! My daughter has been in gymnastics for six years and has trained at 4 different gyms over that time. While each of the first 3 had their own set of pluses and minuses, none really hit the mark. In each, we got the feeling that our kid was just a number and this was reinforced by office staff and coaches that were inflexible, impersonal, and often disinterested. After being conditioned to this type of experience in every gymnastics gym, we were blown away by the friendliness, attention and flexibility that we got at Showcase. The staff treats us like family…and the coaching is top notch. I saw a difference in my daughter's abilities within a month of being there…after being on a skill plateau and being lost in the crowd at Fun Fit Gym for nearly a year. I cannot say enough good things about our experience...

My 8 year old daughter trains here and she loves it. She has learned so much and has continued to progress. I like coach Toby because he takes time with all the kids and doesn't just stick to the kids who pick it up more naturally.

My three year old went here for a couple of months but I was not pleased with the instructor. Her expectations were too high for 3-4 year olds and she often lost control of even a small group of kids. She would do circuits made up of seven stations and expect the 3 year olds to remember. Obviously they never did so she always seemed frustrated with them. I had finally had enough so I removed my daughter which was a shame.

I have watched the mom and me group for babies and young toddlers and the teacher was enthusiastic and led a...