The Spa Orlando — Attraction in Winter Park

DO NOT WASTE YOUR MONEY!!! I scheduled a spa package for my mother and I for $715. I caught a cold from my child two days before my appointment. I called a day before (24 hours beforehand) to let them know I had a cold but I didn’t have a fever. She said to come in unless I had a fever. Well my cold got worse that night and I had a fever. So I called in the morning to cancel my appointment or to reschedule for another day. Andy Swart took my call. I told him the situation and he said well you didn’t call before the 24 hour notice, and I explained the situation. He very rudely said I don’t know why you’re explaining this to me. He proceeded to tell me to come in sick (I had 102 fever) that he didn’t care and if I didn’t come in I would lose my $715. I asked him to speak to a manager which he said all front desk employees are managers. But he would check to see if I called within the 24 hour period, which I have proof I did. I let him know I needed an answer before 10am because it’s a two and a half hour drive and I would have to come sick if they wouldn’t refund me or reschedule. I told him I am not going to be out my hard earned money because I unfortunately got sick. He proceeds to call me back and say he couldn’t find out who talked to me and to just come in sick. He told me to come, no regard for the employees getting sick, or other paying customers. I said to him you really don’t care about me infecting other individuals. He flat out said no just come in sick or lose my money several times. I went through with it not to be out the money, and the place is beyond disappointing. It doesn’t even look like a spa, it’s in a bad location and run down looking building. Inside was just as bad. The massage room was just white walls and massage table. Nothing about it was calming and peaceful. My massage therapist even had to unscrew the light bulb to “dim the lights”!!!!! The facial was a joke, it was just rub some cream on your face and wipe it off, over and over again for 50 minutes!!! All the towels in the bathroom were stained, the nail salon was just as bad. The chairs were very uncomfortable and they didn’t even clean my nails. I couldn’t even finish my spa package because how poorly I felt. The employees felt horrible for me. Andy the “receptionist” asked if I was ok knowing good and well I was so sick! I asked who the owner was so I could speak to them and they told me it was ANDY SWART!!!! The guy who was so rude to me and made me come in. I was in complete shock!!! That as the OWNER he didn’t do what he should have done. I’m disgusted at his behavior and how he treated me. He should be ashamed of himself and how he treats people, endangers his clients and employees. I would never recommend this place even to my worst enemy. I would give it zero stars if I could. I still tipped the employees because that’s the right thing to do. ANDY SWART should be held accountable and I will be doing everything I can to warn everyone about him and how he runs HIS business. I will be reporting him to the better business bureau. Imagine all the sick people he allows and forces to come in!!! I also want to add no where on the website does it say spa packages are non-refundable or that you couldn’t reschedule. I never got an email with that information either. TRUST me, read the 1 star reviews, do a little internet search on Andy Swart and you will see his character. That said I wanted to give everyone fair warning, DO NOT WASTE YOUR HARD EARNED MONEY, this place...

Unfortunately I will not be returning due to the unprofessional manner in which my last service was handled. I was booked for a mani/pedi and was told (by Tatiana) that I would have Stephanie who didn’t even work that day and had another nail technician (Heather) who left me in the middle of my service! After barely taking off my gel manicure (due to having her next client arriving for a facial) and giving me a mediocre pedi (without a foot massage). Before she left she did say another person will have to finish my nails but left me there wondering who will actually finish. As I waited patiently for more than 10 mins. I was even told by the other clients to speak with Andy (the owner). And so I finally decided to use their restroom in the meantime, but told the front desk I am still waiting for someone to come back and finish my manicure. To my surprise they had no clue what I was talking about and had to inform them (Andy the owner and Madison his director) that Heather left me cause she said her next client had arrived and she wasn’t sure who will be finishing my service. Andy (the owner, who denied he was in fact the owner) snapped at me and said “Ohhhh, we are trying to figure this out!”. I was shocked but told him I’ll wait back in the mani/pedi room. While I patiently waited some more in the pedi chair so I can relax with the massage chair on. Then another 10 mins later Andy finally comes back and rushed me off the pedi chair, even though I asked him if the manicure can be done while I’m in the chair (since other places do in fact do that) but he just ignored me and said “Here she is” another nail technician Sandra, who didn’t even speak any English arrived to continue with my nails. At one point Sandra took out her phone so she can translate from Spanish to English and vice versa. It was such a disaster that I had to file my own nails (literally took the file and showed her what I wanted), due to her not understanding that I wanted a certain shape (for the first I got to grew out my nails to try a new almond shape instead of the square I had). Then when my nails were finally complete I thought the front desk would at least apologize but when I told the front desk that they really dropped the ball on this service I was given attitude and lack of empathy by both Madison and Andy (who really shouldn’t be running a business if he can’t even acknowledge the fact that he’s in fact the owner!). I’m appalled that he’s so deceiving and couldn’t even say “My apologies” or a simple sorry you had a terrible service today.

They honestly ruined my whole day, I was again originally booked for 1 hour mani/pedi which turned into me spending well over 3 hours of my weekend there!! A total nightmare…word of advice spend your money elsewhere this place is a total joke, greatly...

I do NOT recommend The Spa. This is NOT a spa. This is an old building in College Park that has 1 room for manicure and pedicures, multiple massage rooms, bathrooms, a tiny hot tub (never a mention of), and multiple “relaxation rooms” which have chairs and magazines and are bright AF. They must get their people from a local school because they did not know how to give a manicure and pedicure.

We walked in for our apt and we were greeted and taken back to the relaxation area. A spot where there are chairs and you wait. The nail tech grabbed us and asked us our color choice to which we responded with where are the colors. Our manicure began and our techs got up and left us a bunch. All mine did was file, push cuticle back and pick at it. Slabbed some stuff on my hands and told me to wash. Put a clear coat on and I was done. It was awful! I was moved to a chair for my pedicure. The chair was ripped and the massage things were so hard I turned it off immediately. I noticed that a bow liner was NOT used at the end of my pedicure. I also watched the nail tech put the utensils in a cup with solution.. I’m sorry but that is so gross, they need to be more sterilized. My pedicure was so rough. She scrubbed my feet so hard that my entire body was moving. (I get my toes done every two weeks so my feet couldn’t have been that bad) She put lotion on my legs, a coat of polish and then a clear coat. That was it! No massage, nothing. The pedicure and manicure lasted maybe an hour to total. They’re were supposed to last 45min each. This led to us sitting in the “relaxation room” for 1hr and 10min waiting for our massage. We asked the receptionist how long until our massage after waiting 40min and she was so rude. She questioned me that we have really been waiting for 40min and then told me massages are typically 2:45-3:45. It was 2:30 and she promised we’d be back by 2:45. When I booked I was told we’d be done by 3:30. We booked two women for the massage when I called and make the appointment.. Sure enough, two men came out to get us. The massages were interesting. My mom said it was the worse she’s ever received. Mine wasn’t bad but it wasn’t good. When I checked us out I was asked about leaving gratuity to which I asked if anything was left on my gift card (I knew there was) and I was told it covered our services fully. Then she proceeded to say I needed to give her a card for gratuity. I questioned again if money was left over bc when I booked it I was told there would be money left over to give as gratuity. She asked the other receptionist who dug through a drawer to find my gift certificate. Sure enough $18 left over… This whole experience was rough from beginning to end. I have NO clue where all of these positive reviews come from.. Enter at your own risk is...