U.S. Utility Corporation & U.S. Utility, LLC — Attraction in Ellicott City

It is 2025 and we are still not able to pay online... **UPDATE: I originally left a 1-star review because I had a difficult time finding the company’s online payment portal. I only received a late bill (possibly due to mail getting lost or misplaced as I had just moved in), and it didn’t include any clear instructions on how to pay online. I eventually found the website through a quick Reddit search where another customer had posted a screenshot of their bill — not through any direct communication from the company. I called the company and left a voicemail. When I received a callback, the representative asked me how I had found the website if I hadn’t received the original mail. For clarification — I found it through a simple Google search and a Reddit post where another customer had shared a screenshot of their bill. However, the website itself is not very user-friendly. Nowhere on the site does it clearly state that you’re supposed to enter your personal account number while searching for your HOA — which is important information for new users like myself.I felt somewhat pressured when the representative from the company made it seem like my feedback was a personal attack(they brought up the fact that I left a 1 star review). I want to be clear: my review was simply my honest experience and intended as constructive feedback, so that the company might consider making the bill-paying process clearer and more accessible for future customers. The representative also mentioned that the company serves a large number of customers and that the primary method of contact is to leave a voicemail and wait for a call back. While I understand this may be necessary operationally, I hope the company can consider making the online and self-service process more intuitive so that customers aren’t left having to call for basic information. I hope this review reaches the right department, and that the team can consider these suggestions to make the process more user-friendly moving forward. Finally, I believe that as a customer, I should be able to share my experience freely without feeling pressured or questioned...

This company needs to update how they allow owners to pay. They bought out the company we previously paid to and because of a mishap our HOA said our due date was now March 1st. I’ve been trying to pay since February 15th. No one calls back. No one answers emails. It’s frustrating. Why do I have to chase you to pay a bill?

Edit to respond If you can reply to a Google review, someone can return a call or an email. Takes the same amount of effort. There are too many people here saying the same thing that they can’t pay for years which is unacceptable. Can’t pay for weeks is already ridiculous. There should be people on standby to accept payment - basic customer service. If you can’t handle the influx of calls/emails then you need to hire more people or offload to another company who can. I’m not mailing a money order and I don’t use checks. This is 2025. Those are antiquated forms of payments. I stand by my original statement - update how you allow owners to pay.

Edit to respond to the phone call I just received I don’t need anyone from your company telling me to set reminders on when to pay. I have no issues paying my bills on time. I started the process to pay 13 days BEFORE it was due and you only returned my call 10 days AFTER it was due because I wrote a Google review. When you give unsolicited advice to a customer rather than accepting a fault in your processes it comes off as difficult and...

I agree with everyone on here-Every review seems to say the same thing! I have tried contacting them after the company was "sold" or taken over by another company and stated that I owed them $75 late fee and another $75 in interest, so $150 that was due because I was late for my 2015 Front Foot Fee. I was never notified that I was late and continued to pay online, like I normally did each year. This new company, McLean CF is stating that they don't have any information previous to this year, and I must try to resolve this with Wesgo Utility, which is useless because they don't answer or return calls. I thought the new company's letter was junk mail, as it looked like a solicitation, so I was surprised when it stated it was for my Front Foot Fee. They also said if I don't pay the full amount by in 2 weeks, they will add ANOTHER $170 to this Interest/Delinquent charges. This started as a $320 fee that has somehow doubled in fees (even after I paid it, but I guess a month late...). It is unbelievable that business like this can stay in business, but I will be reporting it to the BBB and it looks like I should report to the FBI as well. I don't know if that will do anything, but it's...