Vista Impact Windows & Doors — Attraction in South Miami

If there was no stars available, I would use that.

This company is awful. We installed our doors/windows six years ago, and at first we were satisfied. However, in ensuing years we have come to find out this company is awful. The quality of the windows and doors were great. However, the installation was horrible. We found out during Hurricane Irma just how poor the installation was. We had water damage and had air blowing through an area that we had no idea had not been sealed properly.

We had remodeled when we had these installed. Had the windows done first, and then finished the rest of the house - we were not living here, so really did not notice at the time, but the windows all had scratches in once we moved in, took the stickers off the windows and had them cleaned. We complained about this, and they told us it must have been the window cleaner who made all of the scratches. The scratches are incredibly noticeable.

The doors were always very, very heavy to open. We called Vista several times to see what they could do about this. They offered nothing, only to tell us to spray some silicone on the tracks - this would last about a week. Also, we had handles break four times, much of it because the doors were so heavy it sheared the screws off of the handles.

After Irma we called to have one of the handles replaced after we broke another. We got no response. We found another company who repairs and installs the same brand of windows (RH), and they came out. We ended up spending $4,500 to repair the windows, finding out that the installation was done totally wrong. Vista had used the wrong seals, had not installed small caps and "mustaches" that would have prevented rain and air from coming in, and they had improperly installed the sliding windows which is why they were so heavy. Now the windows open perfectly and easily. In addition, when we asked this company about the scratches, they said there was no way those scratches would have been done by a window cleaner. They said those were likely done by poor handling of the windows when they were installed.

The biggest problem with Vista is they want your money, and will be very nice to you. But, their quality control on installation is awful, and their follow up is ridiculous.

If you want any other information about installation of the windows, come to the building Grove Towers in Coconut Grove. Ask around. Vista did many, many window replacements in the last five years in this building, and almost all of them failed. Millions of dollars of damage due to failed windows.

Trust me. DON'T use this company. They sell very good windows. But their customer service, installation and follow up are...

I contracted Vista Impact Windows to replace all windows and sliding doors on the top, 25th floor of my Hallandale Beach Condo in December of 2019. Ben spent a substantial amount of time with me, going over the project and challenges with high level window installations. There were storm shutters that needed to be removed from the outside of the building along with the original windows and sliders. We went over glass options, and chose a high impact window that not only eliminated UV transfer and reduced heat completely, they also improved visibility. Once the contract was signed, Ben and his team took over every aspect of my job. Vista interfaced with my HOA and the City permitting process. My windows were delivered on time, installed in the most professional fashion and it should be noted that we were forced to work with the Covid restrictions of 2020! There were NO SURPRISES, there were NO HIDDEN COSTS, and the job was not complete until I was 100% satisfied. I am completely satisfied with the quality of the windows, the professionalism of the Vista team and the value added to my home. This is the single greatest investment and upgrade done to my home. I HIGHLY RECOMMEND VISTA IMPACT WINDOWS. They are welcome to share photos of my windows (which can also be seen from A1A and Hallandale Beach Blvd) and I am available for...

From the first visit with the sales rep we knew Vista was the right company to replace our windows and doors. They were very helpful with the design and in bringing our vision to life. their sales team, design team, and engineer presented detailed drawings within a few days along with specs which made the process way easier and far more comfortable. the permitting process was handled by Vista. The installation team was extremely professional and very clean even with the extensive work required for our job. within a few days of completion the final inspection was completed and we passed without any issues whatsoever. Our house is completely upgraded and much nicer...we now have a much quieter, much more efficient, and way safer home thanks to Vista. We highly recommend Vista to anyone needing new windows and doors. we are extremely satisfied customers. Sincerely,...