Gold's Gym Copperas Cove — Attraction in Copperas Cove

This gym is horrible. I would give 0 stars if it would let me this gym doesnt even deserve one star. I did a 3 day pass here because never been to this one in cove before. I had a membership at golds in killeen ( I like) years ago for a while, so decided since I lived in cove to try this one. Well, Nobody showed me around just acted like I was a bother, but I wanted to work out so I used it. I liked that they were only 4 minutes away, so I decided to join just because location. I tried one day to take my daughter who is 12 with me to go to the gym to utilize the pool, but they wouldnt let me get her a day pass for that day they said I would have to get her a membership which thought was ridiculous since she would only come once or twice a month, so needless to say her and I went on post to the gym there that day. Everything extra there just cost way to much money especially since membership is so high. I didnt even know you had to pay for towels (left mine at home) and asked for one and girl acted snobby when asking if I had towel service. I ended up laughing and walking away. After those two instances I ended driving to the killeen location. But, circumstances happen so my husband and I decided I should cancel. I went to cove to cancel and of course they lied about the membership and the cancellation. They bill a month ahead and I canceled before my thirty days because with 5 kids just not enough time with my husband working 12 hours a day and their child care cost so high and already paying so much for the membership, it just didnt make sense financially for my family. They charged me after my cancellation then added a fee on top of that because it didnt go thru ($20.00 fee). I know the day I went in to cancel my membership I had specifically asked if I would be charged the next month and made sure to tell them that I was canceling not suspending my membership because they were trying to convince me to just suspend, but I was adamant that I want to cancel and wanted the refund since I was within thirty days get a full refund and they assured me I wouldnt be charged, but I wouldnt get a full refund just what I paid upfront to join. I wasnt happy at the time that I was lied to about the refund process when I was doing my membership, but I had my kids with me and was just ready to cancel so didnt make a big deal about that. But, then 2 weeks later they charged me a membership fee and a 20 dollar late fee. I called that day when my husband showed me on our account what Golds did. Well they wouldnt refund it from the cove gyms end and we argued for about 30 minutes on the phone the guy wouldnt listen and yes I became very very angry because once again they were lying and he wouldnt answer my questions. He was very condescending..My husband called the corporate office while I was on the phone with coves gym and apparently the cove golds gym even after telling them that I am canceling my membership and want the refunds they knowingly had me fill out the wrong form. After getting off the phone with coves gym the service my husband and I got from the main office was amazing. I am getting a full refund, but it was a lot of hassel and a huge headache that day. DO NOT GO TO COVE GOLDS GYM!!!! They do not own up to their mistakes or are they willing to correct them. They make you feel stupid and basically just don't care. I am not the only one that has had this happen and I probably wont be the last, but I hope they get people there eventually who care about their members rather than seeing dollar signs walking...

Was not a fan at all. I was visiting the fort hood base and decided to check out Gold's Gym. I'm a huge gym rat I compete and the gym is my outlet. So when I walked in I spoke to a staff member named Kevin. I told him I'm visiting and in the military. I asked about their day passes since I have always wanted to be a member of Gold's Gym. Kevin replied yes you can go online and fill out the 3 day pass. I asked 3 days he said yes there is a 1 day and 3 day pass. I said okay thank you and left. I came back later that night to gym since the gym stays open until 12am. Which is a plus by the way. I spoke to another staff member named Benjamin. I told him I filled out the 3 day pass online and my nephew and I are here to gym. He said oh are you a resident of cooperas cove, texas. I said no I am not. I spoke to staff member Kevin earlier today and told him my situation. Benjamin then replied oh sorry you have to be a resident. I then said I'm here on military orders and Kevin never mentioned such thing. I then asked well since I was told mixed information can I just gym for tonight. He said nope sorry. He was super arrogant about it. I then said okay well my aunt is living here she is a resident can we just use her address he said nope. Still being arrogant. I then replied can I speak to someone else about this he said I'm the only one here. I then asked okay so you mean to tell me you can't allow us to gym for 1 day since the staff clearly got the information wrong telling us. He said if I let you then I have to let everyone. I understand that sir and then I clearly looked around and said who's everyone. What is sad about this situation is the fact that he decided to badger me about who Kevin that I spoke to earlier looked like. How is that related to the fact that I have a staff members name I clearly know there is a 3 day pass and Gold's Gym got their information wrong. Let's just say Benjamin clearly did not give 2 craps about the situation and I will no longer return to this location and I hope all the military brats and military service men and woman know this. Benjamin did also state that since my retired aunt that was in the military for 22 years and retired out of fort hood she lived in copperas cove, texas just recently moved to Kempner which is a smaller town not even 15 minutes from Gold's Gym. She is not a resident of Copperas Cove, Texas. She is not allowed to use the 3 day pass as well. Horrible staff not too happy. Will never gym at this place ever. All military personnel. Use the base gym. Your better off and that place is not worth the hassle. Hope this Benjamin guy gets his facts straight and is reprimanded for how arrogant he was being. You lost a member here if I was ever to be stationed...

About a week ago the assistant manager at Copperas Cove Gold's overheard a conversation I was having with front desk personnel about reviews. Instead of asking me if there was an issue, he said "you chit-chatting and not leaving?". I normal don't write reviews. However, I am not writing this review hoping for change. I writing it for the people who read reviews before making a decision. There is no gym etiquette in free weight/ mirror area, weights are left on equipment, people take video and selfies on gym floor and even in locker room. Management blames it on society and military members. They state they cannot fix neither. I filled out two surveys and they go right back to local management. Surveys did not change anything. I filled out a third survey and asked them to take me off their list. Since I have brought up my concerns, management has begun giving me dirty looks when I am in the gym. When I first started attending this gym, the equipment was older but in good working condition. Now the equipment is missing parts, not working properly or has a be back soon sign on it. When grips are replaced, they are not installed all the way on handles, making it harder to get even hand placement. Cable machine bars/handles grips are also in bad condition. Bottom line is you cannot beat membership fee at $25 a month. Gym is clean, good variety of equipment, and desk staff is respectful and courteous. You can get a good workout in by improvising around broken equipment. Overall not a bad place to workout once you accept that things are as they are and are not going to change, to include equipment. The only equipment I have seen come into that gym in 18 months is a smith machine and it came from a gym that was closing. If you choose this gym, understand it is a free for all, no rules or...