The Bloom Coffee Roasters-Copperas Cove — Restaurant in Copperas Cove

Food is great! However, I’ve went around 8pm on 3 different occasions and they were already closed despite the sign on the door and google saying they closed at 9pm. A few nights ago, I ordered ahead over the phone at around 7:30pm. They called at 7:53 saying it was done, I arrived at 7:56 and they already had the door locked. A lady came outside and said they already threw the food away because they close at 8pm. I asked about the premature closure and she said it was because there’s females working at the establishment so they close an hour early. Personally that didn’t make sense. Because 1. Equality, there are tons of stores with female employees that close at 9pm or later 2. The hours on neither the window or online have changed. And 3. For whatever the reason of them closing an hour early every night now, if it’s safety concerns. The lot around the business is very small, their cars are literally parked right by the building. I understand protecting women and people in general but I think that’s a poor excuse to close early every night and to throw away a customer’s food before it was even 8pm. I love the food but this is 4 fouls now.

ANOTHER time I door dashed this restaurant and they forgot one of my drinks. Instead of offering anything like a refund, free drink on next visit, or even an apology. She just said that I could come to the restaurant to pick it up. But the whole point of paying extra on a food delivery app is to not have to do that.

Customer service is just non existent unless you’re in the restaurant physically and if there’s a mistake on their end, there’s absolutely no consideration for...

Oh My God. This is the absolute worst experience at a boba place that I have ever had. I bought 2 drinks, and I KNOW what these drinks should taste like I've been coming here since they opened, and I go to the other locations. so I get home and it tastes like nothing. okay, fine I'll call in and see what I can do about it. I call in explain both of my drinks taste off. My Taro smoothie doesn't taste like anything and the chocolate smoothie just tastes sweet, and ask if there's anything that they can do. The first girl on the phone gives it to her shift supervisor. The shift supervisor is a bit standoffish but otherwise is whatever. they can't do anything, apparently okay, sure I get that going up the chain is hard and their hands may be tied. I'm like okay, goodbye. and this lady goes "UGHHHH" like I've done something wrong by calling in????? seriously? I didn't press I didn't yell, I literally just asked if there was anything I could do. At this point it's worth just driving a few more minutes into killeen there are like 4 boba places in a 10 minute radius that...

A small, somewhat eclectic Korean-style(?) coffee shop. These aren't negatives, the shop is simply not typical. This shop is one of three locally owned shops, the other two are in Killeen and Harker Heights. Coffee beans seem roasted at the Killeen shop. Service was a bit slow on my visit; my impression was that only the manager can make a coffee drink (the other employees were just on the register). BUT, she makes a great cup of coffee, much better and at a lower cost than Starbucks down the street The menu is unusual, yes, there's coffee but the menu is dominated by "Bingsoo," Korean shaved iced with a wide variety of toppings. Ha, and there's a variety of cup ramyun. "Korean coffee" is also a menu item, something I'll try on my next visit. These days Korea has great coffee shops with equally good baristas. I'm wondering if "Korean coffee" is a throwback to the kind of coffee you used to get from street kiosks or coffee vending...