AppleRX LLC — Attraction in Deerfield Township

I have read all the reviews and it saddens me to see some of the negative reviews and outright hatred displayed. I am not an Apple computer user but use their iPad and iPhone exclusively.

Last week I had a nasty trip and fall in my driveway, tripping and doing a full-face plant. My neighbor was outside mowing his lawn and he immediately called an ambulance once he saw all the blood flowing from my face. I ended up being taken via ambulance to the hospital where after regaining consciousness I ended up with over 30 stiches in my face, nose, and a broken nose in several places.

My iPhone was in my pocket at the time of my fall, and the screen was destroyed but the phone was still functional, although many of the items were unreadable. Due to the severity of my injuries, I have a head CT scan to check for a brain bleed they as luck would have it, they also found a lump in my lung, which might prove to be cancerous. Having a functional phone was now a matter of life and death, as I had to make follow up appointments and needed to schedule a biopsy for my lung mass. This all happened last Wednesday the 14th. I considered simply buying a new phone (I have an older trusty iPhone model 6, which is perfect size wise for me and all the functionality I need), but instead opted to order a new screen and install it myself. I had previously installed a high-capacity battery with no problems after watching YouTube about 20 times and working carefully, step by step. Well as luck would have it, there was more damage to the interior of the phone (home button and audio cable) and due to my injury, I was having difficulty seeing clearly. Thus, I opted to try and find a local repair shop or just buy a new (used) phone, something I really did not want to do or could afford at this time. I came across Apple RX, and after reading some of the negative reviews was a bit apprehensive but felt worst case scenario, I would just get a new (used) phone if mine was not able to be repaired. I went there this morning about 10:00 AM, and with my broken phone and various parts and screws, organized and separated into ziplocs, I asked if it could be made functional again. The owner looked it over and within a few moments had my new screen installed, along with the replacement cables and a screen saver, all of which he did not charge me for. The phone turned on and works perfectly. The home button being generic does not recognize my fingerprint, but that is a minor inconvenience considering all that was done. Please read all the reviews and come to your own conclusions. Following my repair, I was able to schedule the follow up appointments necessary for my well-being. Mobile phones have become a necessity in these times, and it is reassuring there is someplace I can trust for a fair and high-quality repair. If I could, I would give six stars to help offset some of the negative reviews. Thank you for all your help. I sincerely...

These guys saved our butts - and fast!

Our 2014 iMac fusion drive died on Saturday January 23, 2021. I had a Time Machine backup, so was not worried. Called the Apple store like I've done before thinking I'll get an appointment at the Genius Bar and get the drive replaced and restore the backup. No dice, not during Covid19. No Genius Bar appointments for at least a week. They suggested visiting an authorized Apple dealer which was Best Buy.

Got an appointment at Best Buy on Sunday Jan 24. Surprise. They said the iMac was out of date, considered obsolete and they could not touch it.

What??!!

Looked into buying a new one either at Best Buy or online. For what we needed, we were looking at delivery mid-February and a cost of about $4,600.

A friend on Facebook recommended AppleRx. I called them first thing Monday Jan 25. Talked to a technician who asked about my configuration, the problem we were having, and he recommended a possible solution. He recommended installing 2 drives (quiet SSID drives with more space). I also requested he make them a fusion drive like before so there would be less trouble restoring the backup.

ETA? How about end of day? !! I said the next day would do.

Dropped it off that day, picked it up the next day. Cost? $850. 4tb instead of 3tb, plus installation of my preferred OS High Sierra. The technician took the time to show me my old drives and the new ones he replaced, plus tips on how to restore my backup 2 different ways. 30 days warranty on service, 1 year mfr warranty on parts.

We were up and running Tuesday night. Noticed some files were missing from backup, but turns out it was our fault for that folder. However, I took the Time Machine Airport Time capsule in to Apple Rx at their request on Saturday Jan 30 without an appointment and the technician hooked it up to an apple computer and made sure the files couldn't be found elsewhere. Also hooked up my dead hard drives to try to find the missing info. Since the drive was dead it wouldn't spin up, so he referred me to a place in California if I wanted to retrieve data from my dead drives, with a discount if I mentioned AppleRx.

No charge for that second visit at all, although I offered to pay.

I HIGHLY recommend...

ABOVE AND BEYOND PROFESSIONALISM KNOWLEDGE CUSTOMER SERVICE!!! There are not enough adjectives to truly speak on our experience with Bek. My son goes to Kent State and on Sunday 11.24.24 his battery in his iPhone 11 swelled and cell popped which caused it to catch on fire. This is a known problem by Apple. He had 2nd degree burns on his thumb. So we filed with insurance and got a new phone. On Wednesday 11.27.24 after driving 8 hours round trip we went to the Apple Store in Kenwood. After explaining what had occurred and all we needed was to see if the device would turn on to be able to transfer data the tech at apple basically said tough luck. If it’s not on the cloud we can’t help which I knew was false. I again asked if they would just pop a battery in long enough to see if it would even turn on and if it did we would then take it elsewhere to try data transfer. That was when we were informed that the MOMENT A CUSTOMER MENTIONED FIRE THEY WERE SUPPOSED TO STOP ALL CONVERSATIONS WITH SAID CUSTOMERS AGAIN KNOWING ABOUT THE DEFECT IN THEIR BATTERIES. at that point we asked what to do and they informed of a different place that was apple approved that may be able to help at a cost of 400$ for a data transfer!!! I immediately remembered my family recommended BEK. Upon calling on Thanksgiving at 6pm we were shocked they were still open and Bek said come on in. Not only did the old phone turn on with a good battery it still completely operational and all the data was there!!! Thank you for everything and you have our business for life on all our electronics!! Not only was the cost literally $300 less the apple Certified store it was completed in less than 2 hours on holiday eve. THANK YOU THANK YOU. TRUE HERO AND THIS SMALL BUSINESS DESERVES TO BE RECOGNIZED AND SUPPORTED BY ALL WHO LIVE...