If you plan to park a rental car here, beware of the third-party parking lot scam. I stayed for 10 nights in July and parked my rental car in their lot. Two months later, I now have nearly $900 of parking charges.

When checking in, I was told that parking is free and was not asked for my license plate or to register the rental vehicle. I received no parking tickets on my dashboard or during check out. A couple of weeks ago, I was charged $92/ticket for 9 tickets by my rental car company, totaling $828. The rental car company informed me that the hotel’s third-party parking company had issued a $62 parking ticket every single day of my stay, and then sent the tickets to a collections company called Parking Revenue Recovery Services (PRRS). PRRS then demanded up-front payment from the rental car company and did not allow the rental car company to transfer liability (the tickets) to me. This forced the rental car company to pay for the tickets and then charge me $62 + $30 (admin fee) for each ticket.

I spoke to Jose, the hotel manager, who acknowledged that this third-party parking system has been an issue and offered to reimburse the rental car company for the ticket payments so that they would reverse the charges on my credit card. This was over a week ago. Since then, I have not been able to get ahold of hotel management and the rental car company has not received payment or a dismissal letter for the tickets. I was forwarded an email chain from the hotel assistant manager requesting a reimbursement from the third-party parking company, but no other proof of reimbursement or dismissal. Attempts to call the front desk to contact the manager have been unsuccessful, as well as calls to Hyatt’s general customer support line.

The parking tickets sent to the rental car company show time stamped photos of my vehicle entering and exiting the lot each day. Some days I was ticketed twice if I left the hotel twice. If you drive through the parking lot without parking, you will likely be ticketed. Worse, if you are driving a rental car, they will send the ticket to a collections company, and then to your rental car company, before the inflated ticket costs show up on your credit card months later.