GameStop — Attraction in Detroit

I went here to buy a used PS4 and it didn't work. When I went to return it, they said it might be me T.V. After that, they gave me a different used PS4 and that one was physically damaged when I took it out of the box. Sure enough, this one didn't work either. So, when I walked back in, a woman behind the counter immediately told me, very rudely, that it's my T.V. and not the console. I just told them to let me trade it for in-store credit so I could go try somewhere else, and then she told me she couldn't do it because they're about to close and she can't give me any money back. I didn't want money, I wanted in-store credit. Anyway, they told me to go to some other GameStop to trade it in. I go down to the GameStop in Taylor and they actually cared about my problem. They took the broken console, checked if it worked well (which they said it shouldn't have even been accepted for any trade there to begin with from the damages they noticed), got me another used PS4, took it out the box, handed it to me so I could inspect it right there, and even plugged it into a T.V. to see if it was working fine. With all of that done, they said it was good and if there were any problems just come back. That GameStop knew how to help a customer, This GameStop doesn't seem to truly care to help. I apologize for basically ranting over my experience here, but I can't think of much reason to come here unless it's the only place you can possibly go to for buying games and gaming merchandise. Try any other place...

Went to this location to try to get a power brick for an Xbox. The white guy there acted like he didnt like his job and was very snobby towards me. He said that they had power bricks but that I needed to know what type I needed. I told him I knew the one I needed and if he could show me some I can get the one I needed. He sighs goes to the back, brought out one. It wasn't the right one. I gave more info on the one I wanted and he sighs and goes back to find one. About 30 seconds later he comes out saying that they didn't have the one I needed. I distinctly got the impression that he didn't even look. Very snobby and not customer friendly. I'll go to the fairlane location from now on..Gamestop needs to fire him and get someone more suited...

Went there last week, HORRIBLE CUSTOMER SERVICE. The lightskin woman who worked the register that day is the absolute worse!!! I asked for help looking for a game that wasn’t in stock there, oddly enough I found another game there that the website stated wasn’t in stock at that store.

I asked her if she could look up of the game was at another store within driving distance, she told me “you can look that up online sir” I told her online isn’t accurate she kept repeating “it looks like you have a list of games, you can just look them up online” it’s as if she didn’t listen to anything I was saying, and she gave me the wrong game of the case I came to the counter with.

Not the first bad experience with this location, but by...