Hamtramck Hardware & Lumber — Attraction in Detroit

I had an excellent experience at Hamtramck Hardware, thanks to Malik’s exceptional customer service. From the moment I walked in, Malik greeted me warmly and made me feel welcome. I was unsure about which tools I needed for my project, but Malik’s expertise and patience made all the difference. He took the time to explain each product, offered helpful recommendations, and even provided tips on how to use them effectively.

What impressed me most was his genuine enthusiasm and willingness to go the extra mile. He didn’t just point me in the right direction—he walked me through the store, answered all my questions, and ensured I had everything I needed before I left. It’s rare to find someone who is not only knowledgeable but also so kind and approachable.

Malik is truly an asset to this hardware store, and I will definitely be returning because of the outstanding service he provided. If you need expert help with your projects, I highly recommend asking for...

Very poor service. Went to this store on Saturday to order 2 furnace parts. Fahed, who was assisting me, would go to the back of the store and back to the computer few times and after about 20 minutes asked me to come back on Monday to place my order. I came back on Monday but he was not in. I spoke with his nephew who very pleasant and I gave him copies that had pictures and description of the parts I needed and he put them on Fahed's desk. I also included my name and phone number. Since I did not hear from Fahed by Friday morning, I called him. He said that he would place the order and call me back but that did not happen. I called him again in the evening and again he told me that he would place the order and call me back that same evening. Never heard from him. Saturday morning, I went to Servall store in Warren and had my parts in couple minutes. What an excellent service. That same day I shipped those parts to Poland by...

I ordered a part online on a Saturday, called to confirm shipping times, and they assured me it would ship the coming Monday. It didn’t ship to Wednesday morning, sort of a big deal when it’s summer and you live in Arizona and your air conditioner is broken!! This was the only computer board HVAC guy and I could find anywhere in the country. Being that it’s 105 degrees I needed a computer board yesterday. I’m a little perturbed that I called to makes sure they could ship it ASAP, because my Dad lives in Michigan and could have driven to pick it up and ship it to me himself so I had other options. This store let me down 1000000 percent. I’m the one sitting in triple digit heat sweating all over myself because of it. I’m not sure this is business understands they need to do what they say they are going to do. It’s a pretty basic premise. They...