This establishment may not be suitable for you if you're not Korean. Upon arrival, my group was quoted a price way higher than the reviews seem to let in on ($100/hour). The group consisted of people who were not Korean. We did see other patrons arrive (Korean) who were lead into their rooms. This could be explained by having prior reservations, though. However, since we were all celebrating a birthday party, we agreed to this rate with the expectation that we'd be served just as normally as other guests.
There were several bad things to start off the night, I initially dismissed this assuming that they might have been busy, considering every other place was booked. When my group entered, we waited since the hosts started the rooms were all taken and we had to wait for the other big group to come out. When peering into their hallway, it seemed a bit odd, since there didn't seem to be other customers since the rooms were so quiet. While waiting, I went to use the restroom and noticed that there were a few rooms that was open with no occupants. I also dismissed this doubt since there could've been problem in those rooms.
The other group left, we were finally led into the room by a male employee and he got our drink orders. We asked the employee if there was any food being served since we had kids within the party who were hungry. The employee stated that the kitchen was closed so we thought that we just needed to order food. At this point, the employee heard us declare that we were going to get outside food to make up for their kitchen being closed and chose to not say anything. We sat awkwardly in the room, for what seems like 10 minutes, attempting to put songs into the machine but the machine didn't work. The machines had loud music, but only if you're not singing. Whenever you start singing, the starts music receding like LeBron's hairline in 2008. There was no service, even though our drink orders were taken, they were not brought into the room. We had to go back out into the lobby to ask for drinks.
Once food was brought into the establishment, we sat down and continued to sing, but did not open our food. About 2 minutes later, the female host bursts into the room and starts yelling at us for bringing in food. We were all confused as to what we could've done to warrant such reaction. If the host stated that they did not allow outside food in the establishment from the beginning, we wouldn't have done so. Additionally, she could've just entered and stated that outside food was not allowed instead of coming in like we stole the Declaration of Independence. We stated that we didn't know outside food wasn't allowed inside and offered to take the food & kids out so that they can finish eating. We've also tried apologizing since we didn't know the proper rules of the establishment, as it was our first time there. The host then started to get very irate about the whole situation and told us to leave. We tried to pay for our time there since we did spend ~35 minutes there (33 minutes singing and a minute or so with the argument) and had 9 bottles of soju. The host then refused our payment and threatened to call the police while yelling at her other employees in Korean. We left after this statement was made since the host did not want us there.
This place offers many basic services though, if you can get through the apparent racially charged mistreatment. It comes with a dark room, musicc & enough room to do possibly anything. If you're not Korean, you get the back room with no AC and no service. The hosts rarely check on you unless you bring in chicken nuggets. A "No Smoking" sign is on the door but the inside smells like they're filming a cigarette advertisement with actors who can't smoke properly. Their restroom offers one very large stall with 2 urinals. The sinks are very basic. Two newly placed sinks with 3 soap dispensers (no soap inside) and a napkin machine that doesn't work. The service and pricing here varies depending on your race. I would not wish this execrable experience...
Read moreI called before a group of friends and I went to this establishment. I called and asked if they had room for 6 people because it was late on a Saturday night and a few of the other places I called were busy. Over the phone the hostess said that it would be fine and the price would be $40 an hour for the room. I asked her if they had a specific time that we would need to be there to reserve the space. She said no it was fine and that they were open for space now. My friends and I arrived and when we spoke to the hostess she said that it would be very busy on Saturday night without a reservation. I reminded her that I had just called and they said that it would be okay for us to come tonight. Mind you my friends and I are African American women and this is a Korean establishment. I’m unsure if it was a race thing or if all of sudden they got “very busy”. But me and my friends were finally seated in a room and we just decided to leave and not stay because we were uncomfortable. We ended up going to the spa...
Read moreMy group was overcharged at this establishment. I could not find a website that showed pricing and prices are not posted at the location. My friend emailed and asked the prices. She was told $25 an hour to rent a room for singing. We went and our bill reflected a much higher cost. When I asked for a breakdown of the costs (we were not given an itemized list of what we bought that night when we paid at the end of the night)The gentleman was very polite and helpful. He said the cost to rent a room was actually $35 an hour not $25 an hour. Three cans of Sprite were $15 and two beers were $20. Pretty expensive drinks. It is unfortunate that we were overcharged for our night. I work at a school with many international students who would love this experience. If we took a group from my school, this company would profit nicely and have repeat business from us. Unfortunately, I will not go back and I will not bring my students. Lost my business. I will bring my group to another location for possible...
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