Duke University Store — Attraction in Durham

Hours listed online were incorrect by 2.5 hours. Online, it said the student store was open until 8:30 PM Saturday evenings. I arrived at 7 PM— it was completely shut down. Gates were pulled down and lights off. Apparently it closes at 6 PM on Saturdays now. There is a “summer hours” sign standing by the indoor entrance, just inside of the Bryan Center (see attached photo).

Also, it says online that the store is open to the Public, but I had to use my Duke student ID card to get inside. Maybe the student store doors on the outside entrances, or the Bryan center entrance, are open to the public during the correct (summer) hours. If so, then there isn’t a future problem. Beware, however, that you might need a student ID card, with up to date COVID baseline testing on file to access the building—if you don’t have that and it is required, you will not get in to the building unless you tailgate in (which i advise against).

So, to be clear—EVEN if you (1) have the vaccine and (2) have confirmed that vaccination is documented with Duke and (3) are a current Duke ID holder—you may STILL be blocked out of the Bryan Center. And thus you may be blocked from the student store too, since outdoor entrances have signs directing visitors to the inside entrance. To prevent a wasted trip, make sure you have recently completed a COVID test at a Duke testing location or spoken on the phone with someone in the store.

Please update the current store hours and directions for accessing the store! I have included all relevant pictures to supplement this review. I know it changes more frequently given a transition from more severe pandemic-related limits in previous months. It is very useful though and will encourage not just visitors, alumni etc to come by, but also STUDENTS (who still face many barriers to accessing campus buildings).

I will change this 1-star review to what is generally much better once I see...

I placed an order for 2 shirts, shirt A and shirt B, on Nov 27, 2018. When the package arrived I found one of the shirts was not one I ordered. I got shirt A but a totally different one instead of shirt B. I sent the wrong shirt back and they sent me shirt A again, I have 2 of shirt A and no shirt B. I called the customer service line and they said they no longer had any of shirt B in stock and if I sent in on of the shirt As I would get refunded. They received the shirt on 1/8/19 and it is now 1/14/19 and I still have not gotten my money refunded. I called the customer service and the lady said they were getting slammed with returns from Christmas and they were falling behind. They would get to in as soon as they could. I am hoping before the end of the month. I would have expected more from a Duke supported store. It does not seem like this place is run very well. Next time I will give my business to the online store...

The black lady that was in the back at the desk , dark skinned with big curly hair was a straight up you know what. Treated me very poorly. She looked at me like I was bothering her for asking a question and she was just playing on her phone and I was told by an employee there that she was the manager. The employee wanted me to report her because she obviously has a bad attitude often. She need an attitude adjustment really bad. She tried to mess up my spirit but I decided to leave instead. Did not buy from there because she made me feel a certain way. Black women customer service has got to get better , coming from a...