Authorized Retailer UScellular & T-Mobile — Attraction in Dyersville

I highly recommend not using this place for your cell phone needs. I purchased a new iPhone a month ago, and it works fine. It’s the performance of an accessory that I have a problem with.

The original sales person was a very high pressure guy, telling me among other things, I needed a special charging block for the new phone. Reluctantly I bought it, hoping it would extend the life of the battery, as he promised it would.

Fast forward three weeks. The special charging block now started charging the new phone to just 64%, every time I charged it. And when I tried it on my old USB cable, it immediately went to 100%. So I took it in today for a return or refund.

The same salesperson looked at my receipt and said it was beyond the 15 day return window. His tone was very defiant and confrontational as I explained my disgust with the situation.

I asked to speak to his supervisor, and she immediately came from the back room. As I tried reasoning with her, he continually interrupted both of us. The supervisor was professional and polite, despite being put in a bad spot with her rude employee.

When I said it appears this is going nowhere, I may as well leave, the guy said “there’s the door”. I couldn’t believe it! And so I left the building, as he implied I should.

I won’t mess around with this place again. There are plenty of other US Cellular stores in the area that have polite and respectful customer service staffs that are willing to work with customers, rather...

Absolutely terrible service! Went in to get the free advertised phone...was told I could get the free phone by switching to another plan for the same price of the plan we already had. Wrong...when we got the first bill it was TWICE the price of our previous plan. Went back to remedy the problem and very rude, saying the associate did not tell me that...calling me a liar. Wow, have been with US Cellular for over 30 years and have never been so disgusted with the customer service I experienced at this store. After 2 weeks I am still trying to get our plan back to the original plan. Wish I would not have wasted my time going into the store to get the ADVERTISED FREE PHONE TO NEW AND...

I came to the Dyersville UScellular store to complete my phone upgrade, and Reznor helped me. This was probably the first time I’ve been there where I had such a relaxing, stress-free experience. Reznor was excellent: honest, helpful, and very personable. He made the process easy and was a great conversationalist while we waited for my old phone’s information to transfer to the new one. Truly one of the best customer service experiences I’ve had...