Associated Security Corporation — Attraction in East Hartford

They left me with no choice so here is my honest review/experience because it’s now deserved and hopefully it helps someone avoid similar experience with them.

I, being a small business owner, have to really reach a point to write a bad review about another business but when they are not helping and being unfair, I think people should know so they know what’s in store for them so they can do business with such businesses at their own risk/discretion.

I started having issues with my system so they said they need to upgrade my panel to 5G. So I did! I received the bill immediately so paid over $400 just to upgrade. Now the panel does not work half the time and mostly shows false armed — so basically the system says it’s armed but it technically isn’t. Why am I paying for a security service when it’s not even securing my business? I mean a security company is supposed to stand behind their service but this has honestly made me loose all my trust on them. They haven’t helped, they apologies (a lot), don’t or can’t find solutions, they don’t take notes, they don’t pass along messages like they say they will, and they don’t come help - these are my experiences with them. It’s been way too long and no one is owing up to the issues I’m having. As long as things are working smoothly, they are good. They send bills pretty quickly too (like most businesses do) but if I need support, forget about it. There support, in my opinion, is absolutely horrible - sorry support team but it’s true. They do follow up religious on bills if there is one outstanding though. I will give them that. But if I have an outstanding issue - I’m on my own because they have been sending me in circles for over a month now. Imagine this - I’m paying for security, listened to them and upgraded my system and now for over a month my business is not even secured because I don’t even know when I arm my system thinking now it’s armed and being monitored and had some security, it’s completely false because I get a false armed confirmation. So basically since all payments are made, no one is showing up to fix anything. I’m absolutely frustrated so hopefully this review won’t fall...

A GREAT COMPANY!!!!

I am writing to express my sincere appreciation for the outstanding service and support provided by Associate Security. Working with Brett, Keith, and the entire team has truly been a blessing for InterCommunity Health Care. Their commitment to excellence, integrity, and client-focused solutions has made a lasting impact on our operations.

What sets Associate Security apart is not just their ability to deliver high-quality security solutions, but their willingness to educate and guide us through every step of the process. They take the time to explain the “why” behind every recommendation, helping us make smarter, more cost-effective decisions. Through their knowledge and insight, we’ve not only enhanced the safety of our facilities, but we’ve also achieved significant savings by avoiding unnecessary expenses.

It’s rare to find a company that combines technical expertise with such a strong sense of partnership and reliability. Brett, Keith, and the crew have consistently gone above and beyond, proving themselves to be one of the most dependable vendors we’ve worked with. Their presence has brought peace of mind to our leadership and staff, and their work continues to support our mission of providing high-quality care to the community.

I wholeheartedly recommend Associate Security to any organization seeking not just a service provider, but a trusted partner in...

We have been customers for ASC since 2013. We have had very good and cost effective service. We recently had some doors replaced and needed to have our sensors replaced. ASC sent out technician Harry today to install new sensors and do some other updates. Tony arrived right in time and put in new sensors. He made suggestions for new, style products, so as not to void the warranty of the new door frames. Great...