Spaces LLC — Attraction in East Hartford

I can’t say enough good things about Andrew and Spaces LLC. After dealing with three other contractors who never bothered to return our calls, finding Andrew and his team was a huge relief. From the start, Andrew was incredibly responsive. We were struggling with an insurance claim, and while other companies didn’t respond to us, Andrew was responsive from the get go. He provided clear, straightforward estimates that were very easy to understand, and the terms and conditions of the fine print were also clearly laid out. We did have some questions about costs because we had seen relative estimates online, but Andrew took the time to explain his pricing and the scope of work in detail such as his guarantees for the quality of the work. He was also meticulous in his initial walkthroughs and he and the project managers took samples and did a very thorough inspection. Andrew made sure we understood why certain items were estimated the way they were, which gave us confidence in the process.

We really appreciated how he communicated throughout the entire job—he didn’t just send us an estimate and disappear. Andrew was actively involved, making sure we understood what was happening and fighting for the right amount of work to get our home back to where it should be. We learnt a lot about the insurance industry and the level of note taking and Andrew’s ability to navigate the insurance world was a life saver.

A big part of what impressed us was the punch-list process Spaces uses. Once the main work was done, Andrew walked through the house with us to inspect the final details. He pointed out a few areas that needed some additional attention and made sure the issues were resolved quickly and without any fuss. This attention to detail was one of the things that really stuck out to us.

Ammon and Oleg, the guys doing the hands-on work, were great as well. They were respectful, listened to our feedback, and took care of the work with professionalism. They made sure to leave the house in good shape and were considerate of our family during the process.

Throughout the whole job, Andrew stayed on top of things, checking in with us regularly to make sure we were happy with the progress. It felt good knowing he was always there to address any concerns. In fact, we were so happy with their work that we’ve already called them back for two other projects around the house. That really speaks volumes about the quality of their work and our trust in them.

Overall, we’re really glad we found Spaces. They made what could have been a stressful situation much smoother, and we’re grateful for their professionalism and attention to detail. If you’re looking for reliability, excellent communication, outstanding work quality, and a friendly team - I highly recommend Andrew and his team...

EDIT: I just saw that Spaces LLC responded to my review, claiming that I lied about what they did to remedy the trim job. They did not put quarter round on my trim, despite my asking them to do so as a potential compromise so that they would not have to rip it out and put the correct size. I’ve uploaded two photos so you can see what I’m talking about: the flooring was originally spaced so that the correct width would easily cover the “breathing room” (we are a high humidity house). You can see that no quarter round was installed. In the photo, you can see just how big a difference the trim is by how far our steam heater sticks out. When I pointed out that it was no longer flush, Drew told me to “paint the damn thing”. I will allow you to draw your own conclusions about this company based on my original review, their egregious response, and my photos that proved they lied in said response.

ORIGINAL REVIEW: I waited five months before posting my review, to let my personal feelings subside and just share facts.

The good: The daily contractor who handled our project, Doug, was phenomenal. We loved his work, his ability to explain things to us when we had questions, and we felt very comfortable having him in our home nearly daily for the three week project.

The bad: Drew, the project manager, was in over his head. Communication was inconsistent and often contradictory - we would flesh out an idea over the phone (such as having a shower head installed that could be removed for washing the dog) and he was unable to accurately convey that message to his team in order to appropriately execute the line item. This happened several times, and each time he denied any wrongdoing.

The ugly: Drew’s desire to rush the project cost us thousands of dollars and a mess to clean up. He was unable to work with us, the clients, in order to ensure a smooth process. For example, we have an older home (1930s) with wider baseboards than current industry standard. We wanted the same style baseboards installed for continuity - he instead ordered and had his guys install much smaller baseboards that then required us to install quarter rounds to cover the gaps in flooring. Another example: Drew ordered and charged us for a toilet which was $2,000 more expensive because it would arrive faster (next day) than waiting for the more economical company (which would take 3-6 weeks). We had stayed from the beginning that our budget was most important to us, and we were perfectly fine waiting additional time for parts to come in (we have more than one bathroom in the home).

Two stars because Doug was a rockstar and a true craftsman. I would independently hire him in a second and recommend him to absolutely anyone. On the other hand, Drew and his company, Spaces LLC? I would...

I cannot say enough about the work completed by Spaces LLC. As such, I have decided to leave several reviews to let people know what you can expect from this very competent company. We hired Spaces LLC because of water damage that was seeping into our den causing severe drywall damage to the walls.The baseboard heaters had rusted out, and the rug had mold! The owner, Andrew Stoddard, immediately was in contact with us and came over to see the damage on the first day we spoke. He assessed the problem right away and explained to me what had to be done. Overnight Andrew and his office personnel prepared a quote of the work that was required to fix the area.

Our insurance company initially denied our claim for the water damage repairs. Andrew dealt with the adjuster to fight for what he believed was a legitimate claim. After he had several discussions with that adjuster our claim was rightfully approved. His team did all aspects of the clean-up from removing the wet material, setting up fans and dehumidifiers. They then rebuilt our entire room beginning with some plumbing repairs, sheet rock installation, painting and installing a beautiful new pergo floor. The crew was very professional, on-time in every case and cleaned up for everything each day. They always addressed any questions or comments I had during the process. All the work was done very quickly, more than any contracting work was ever done.

Andrew was constantly in contact with me for as many times as I needed to speak to him as well as coordinating all the work and times when his crew would be working at our home. We were in contact everyday about the job! We are so happy with everything that Spaces LLC did for us that we are planning to have them return for...