Ace Home Center East Lyme — Attraction in East Lyme

Current 5 star:( I like Emerson he truly cares and remembers who he works with. I got a call today explaining the situation and his apology about my inconvenience. Also, this store is huge and has a wonderful selection of saws and standard equipments. Thanks!

Previous 2 star: (I guess they close early now a days. Other than that no complaints, just sad to waste time when not answering phone to see if I can pick up my prepaid part prior to closing time. I called 20 minutes prior to closing and continued to call until my arrival at 6:58. Waste of time and money and resources. A simple answer of the phone woulda been nice. 45 minutes of my day wasted on a part that broke on my 881, on an inconsistent...

This place has gone downhill. This is the second week in a row I have been there that 5 workers are standing around the customer service desk on their cellphones and not even thinking about trying to help customers unless they are asked. First week I said something to the cashier, who was reading a book as I walked out and went elsewhere. I am in the mystic store daily and that is worse except for the one guy who is friendly and helpful. Here you can find the same cellphone addiction with guys sitting on the forklift and hiding in the back trying to do the least amount possible. Asked for help and young worker gave me a...

Cannot Recommend...I've spent thousands of dollars in the East Lyme store over the years only to find out today there rewards programs is a scam. The last major item I purchased was a $1,300 Webber grill in June 2018. The summer went by and no rewards certificate. I called TV Corporate and they told me the store can decide if/when they give out points on a purchase. They don't have signs posted that mention this when you purchase an item but I'm told it's in the fine print of the rewards agreement. I terminated my rewards account with TV Corporate on the spot and will never do business at my dishonest...