I still brought my daughter shopping this Sunday, but this time I was treated very unfairly. After I paid my bill, I waited in line at the membership counter with my little girl in her shopping cart, ready to ask about the less than $60 cashback on last year's EXCLUSIVE card. (I saw a share on the social media platform that users with an EXCLUSIVE card that costs $120 a year can either downgrade to the $60 adult gold card or refund the difference. So I also want to know if the consultation is true). There was a middle-aged white lady and a man in front of the queue. The middle-aged white lady was soon served by someone with a good attitude and chatted for at least 40 minutes. But the man in front of me and I were not so lucky, we waited for half an hour, still no one, inexplicably there are four counters, standing about 5 male and 3 female staff, they did not even politely tell us to wait a little bit, they were just there to laugh and chat! The work attitude is not serious, not responsible, very perfunctory, I doubt Costco's staff training and enterprise spirit, what is the value? It was really a long wait, my daughter was a little difficult, but I was still calm, I saw that the first counter was empty, I went to the polite consultation, was told that I need a staff named Anthony to serve me, so I quickly returned to the line to wait. After another 10 minutes of waiting, no one helped the man and me in front of me (even though there was an empty counter, even though there were staff members there) and a couple cut in line, but the staff actually helped them! I was very angry, I did not understand why it was ignored, I told one of the male employees, I need to find the person in charge, did not think, this so-called manager kept explaining, did not realize the problem, and did not apologize, at this time my daughter was about to cry, I told him, if your employees treat customers kindly, it does not matter if you wait a little longer. It's a shame they can't even say a word, but they're there talking and laughing and fighting? I think the reason why Costco East Valley is doing this is racist, I can't think of any other reason, I have not encountered this kind of thing in other stores. I wonder who gave Costco East Valley the courage to bully a mom and a little girl? ! Can ignore the customer experience, not even a little respect and courtesy to the customer! A weak woman and little girl were racially abused, bullied, ignored, and disrespectfully treated by Costco's East Valley membership counter staff!