Pot on Fire-Eastvale — Restaurant in Eastvale

I want the preface the food here is generally good.

My complaint is specifically about the service I experienced tonight. For background, I have worked in food service since I was 18 - I am 26 now. I have worked in various customer based jobs. I am lucky that my experience in service has translated well into my new roles.

First, my parents and I arrive and I notice no one greets us. I understand, it's busy. So I put myself on the waitlist. The Asian girl working comes up to us and abruptly asks if we put ourselves on the list. I am taken aback because I was very kind and mention that we did and I ask my parents to step outside because it's rude to loiter while people are eating. This was a mistake because once we stepped outside, the Asian girl and white male seat another party that came after us. Additionally, neither the Asian girl or white male clean any of the tables for us and act like we are inconveniencing them.

Second, I direct my parents to the QR code to order. Thank God I did because if I didn't, we would have never ordered. Intentionally, both the servers chose to assist other people around us and ask if each table needed help except us. At this point, I'm irritated but I try to be understanding. I work in a high stress situation as well and try to be kind. It's hard to be kind when no one acknowledges your presence and acts like your requests are a chore. Mind you, we didn't have many requests. All my dad asked for was WATER!!!

Finally, I realize they are not going to stop and ask us if we need the bill or a container. So I stand up to go ask for one. The Asian girl server huffs and puffs beside me as if I have done something incredibly offensive to her. I asked for 2 containers. Everytime I looked up and tried to get their attention for help, they very intentionally walked the other way or refused to make eye contact. For the sake of my parents, I didn't make a scene or ask to see a manager because they just wanted to leave. To paint an even further picture, my dad asked me if the girl knew me from somewhere and that's why she was being rude.

I am incredibly upset at the lack of decorum and basic skills both servers lacked. I tried to rationalize and understand they are young but every chance I gave them the benefit of the doubt, they proved me wrong.

If I could give 0 stars I would. Incredibly rude and disrespectful. I didn't want to tip but my parents left one anyways. I get people have rough days but so did we and my instinct wasn't to be an absolute jerk. Take your money any where else. Go to boiling point they're great.

They didn’t let us pull from the box either even though...

Update 09/18/25 My favorite #15, Twainess Spicy Beef Pot is always good! My husband tried their new menu, Special Pot BPN and sister-in-law tried Beef don Bento box, today. Both were good. If we can boil the the Special Pot BPN, it would be better. The Black tea and Milk tea tastes were a bit blanded like they add too much water.

Update We had a brunch to celebrate Mother's Day this morning. 2 sweet girl servers, especially the Korean girl, were so friendly and very attentive. We enjoyed our brunch very well. Strongly recommend this place.**

I'm so happy to find this Hot Pot restaurant neat me. It was our first try on Hot Pot. The Asian girl served us with a big smile, and she was so attentive, friendly, and helpful. She explained the Hot Pot menus so well, and her suggestion was the best pick for us. I wondered she poured the same broth on different Hot Pot menus, but the tastes are still different. She kindly explained it is because every hot pot has different base pastes. It was a very delightful experience. As long as the foods and services are as good as today's, this restaurant will be our family's one of the best Hot Pot place. Definitely will come back to try other menus and will recommend it to...

I had an incredible dining experience at Pot on Fire in Eastvale! From the moment we walked in, the atmosphere was welcoming, clean, and lively perfect for enjoying hot pot with friends or family. The variety on the menu was impressive, from rich, flavorful broths to a wide selection of meats, seafood, and fresh vegetables. Everything was high quality and well-prepared. The meat was tender, the dipping sauces were tasty and customizable, and the ingredients came out quickly and beautifully presented. What really made the experience stand out, though, was the service. Our server, Yang, was outstanding. Super friendly, attentive, and knowledgeable, Yang made sure we had everything we needed throughout the meal. He gave great recommendations, kept our drinks full, and checked in regularly without being intrusive. His upbeat attitude and attention to detail made our visit even more enjoyable. If you're in the Eastvale area and craving hot pot, Pot on Fire is a must-try and if you're lucky enough to get Yang as your server, you're in for...