Hardin County Habitat ReStore — Attraction in Elizabethtown

My husband and I have shopped here for years. We purchased a squat machine a while back and they sold it to someone else. We chalked it up to a mistake and kept going back. We were in there recently and inquired about a sink, stove, and refrigerator combo and given the price of $50. A woman, not sure her name (she's been there a while and is normally nice) decided last minute to change it to $75 or $100, she said. We left our name and number so she could call us once she decided on a final price. She never called, so my husband called and they changed the price once again to $125. While we were there we purchased a dental chair with a dentist's chair attached (the main selling point) When asked the price for the set up, we were told $50. We purchased it and had it delivered (an additional $35 or $40) and it was delivered without the dentist chair. The delivery guy was told it was NOT included with the dental chair and that it was to be auctioned off. THE CHAIR that my husband and I already paid for...My husband then went to the store and spoke with someone (was told there was no manager in today) and they were told it was to be auctioned off with other dental equipment, however a man was going to purchase it and put it in his garage? We were offered a refund and they were supposed to pick up the dental chair we had delivered, however when the woman arrived with two men she tried to only give us $53 (she agreed to the refund and the delivery fee we were out)! Needless to say, we still have the dental chair and they left empty handed. I'm not sure if this particular woman is the one in charge, but whoever is is extremely incompetent and clearly does NOT know how to run a business. I really hope other Habitat for Humanity stores are run better. This one is a huge joke! Oh, and they still have no clue how much they wanted for the item we inquired...

UPDATE: NOVEMBER 30, 2019

BEGINNING DECEMBER 2, 2019 THE RESTORE WILL BE CLOSING EVERY MONDAY TO THE PUBLIC. WE WILL BE MAINTAINING OUR REGULAR HOURS THROUGHOUT THE REST OF THE WEEK. THIS TIME IS BEING USED TO CLEAN AND ORGANIZE AND SORT AND PRICE NEW INCOMING MERCHANDISE TO GIVE YOU A BETTER SHOPPING EXPERIENCE. THANK YOU FOR YOUR UNDERSTANDING.

WE ARE NOT CLOSED FOR ANY BUILDING MAINTENANCE. OPEN 9 A.M. TO 5 P.M. MONDAY THRU FRIDAY, SATURDAY 9 A.M. TO 2 P.M.

I am a volunteer here. It's not just USED stuff. We've had several THOUSAND square feet of wood grain laminate flooring still in boxes in the warehouse for weeks. We just took donations from the DO IT BEST hardware trade show and have NEW NEVER USED ITEMS for 50% off full eretail. This place is AMAZING.... Always something new or interesting here .... Come bid on some vintage and ANTIQUE items in our free MONTHLY SILENT AUCTION. Ask for Ms. Peggy. HARDIN COUNTY'S BEST KEPT SECRET..... ;-)

UPDATE: I am no longer just a volunteer here, I am the warehouse manager. If you've had a bad experience here in the past then I apologize and invite you to come back and see the changes. New management and new staff. We have a much better system in place for pricing and evaluating donations. No more of the staff and volunteers "cherry picking" and stealing donations. Policies are in place to prevent...

I am not happy with the way this company treated my aunt. She bought $500 worth of furniture from there and she paid for delivery. They told us it was a set delivery price of $45. When they got to her apartment they made a scene and decided that they didn't deliver upstairs for that $45 fee. That if my aunt had told them it was upstairs they would have charged her more, since over $500 wasn't enough for them money hungry people. Gladly one of the young guys who was on delivery took everything up except her couch and love seat. The boss of the store told them to bring back the whole truck full of stuff and she could bring in the receipt for her money back. My thing is they never asked about upstairs or downstairs apartments, they told her one set price and they are making her not have her couch because $45 delivery fee wasn't enough to move it. They should not deliver then. If it's a problem to move furniture upstairs then they shouldn't deliver at all. What kind of business is this when it's supposed to help the community not hurt it. $500 is not something she wipes her butt with. That's a ton of money for her, she is disabled. She is getting her money back on the couch and love seat but dang, after what she paid she should have had it no issues at all. I know I won't be going back to that place. And they r expensive for used items....