E-Town Swim & Fitness Center — Local services in Elizabethtown

This is the absolute worst gym I have EVER stepped foot in. Anyone who has ever gone to a real gym will know that. Machines are constantly broken, dumbbells are never in their designated area, and the seats of equipment are miraculously always missing. Their “renovations” somehow made the gym worse and less appealing. The building is actually falling apart and the owners are too cheap to repair! The roof was leaking for months before any sign of repairs. The building is only ever repaired when it is ABSOLUTELY in need. Children roam free and love to throw basketballs around in the weightlifting area. I’m not sure how children are even allowed in the facility when you’re supposed to be 18+ when entering the premises. The staff is RUDE and lack any customer service skills and respect. The other day, I was harassed by a ginger worker who was absent from the desk cowering in the break room…. why??? Simply because all of their employees are LAZY and lack work etiquette. Additionally, ANYBODY is allowed to enter the premises because the workers let anybody slide into the gym without a membership. I feel unsafe knowing that there are nonmembers roaming around the premises. There is only one squat rack with safety’s so good luck when coming at a busy time. The place is just dirty and grimy… every-time I leave, I instantly feel the need to wash my hands. Typically throughout the season of summer there are crickets that love to infest the downstairs lifting area! The high schoolers NEVER rerack their weights because they lack simple gym etiquette as well. The owners are sexist…the new women’s only area is microscopic and entirely consumed by leg machines, unlike the previous women’s only area. They also threw in a janky smith machine that they bought off of facebook marketplace from someone’s garage in there! By all means I would only go to this gym if I was a 14 year old boy. I also forgot to mention how expensive the membership is in itself. $40 for one individual is insane considering they don’t even clean or mop the floors!! I was heading downstairs to the weightlifting area, touched the railing and instantly got paint slathered all over the crevices of my hands due to the humidity. There was a humidifier pointing towards the direction of the railings but clearly that was ineffective. I would rate this place a -5 stars if I could. I will NEVER and I mean EVER be returning to this...

I joined Etown Swim & Fitness for the sole reason that they had daycare back in September 2019 after moving back from Florida. From the get go I had issues with the daycare and their cleanliness. I even went to management to address this issue within a week of joining. I had issues with the daycare staff in the late evening since I would find son’s arms red and tender as if someone had brusquely grabbed him. I stopped going in the evenings and started going during that afternoon. Those young women, I must say, did a wonderful job and never had issues. Hopefully they get a pay raise.

I haven’t been back (nor do I ever plan to) since March but the equipment wasn’t well maintained and some of it was rusty and felt like it would fall apart at anytime.

Once the pandemic hit, this place STILL tried to charge me $10.60. Why? They stated that they were providing live fitness classes and the track outside was kept open for gym members. First off, I cannot do LIVE classes. I have a 15 month old and no toddler is ever going to let you exercise in peace. I’m a single mom so it’s not like I can just ask my significant other to watch him. Second of all, I can stream wonderful fitness classes from YouTube using Roku FOR FREE! If I really want to walk outside I don’t want to drive all the way to this track when I can just walk out my door and exercise that way. Why would I waste gas and time driving to a track?

Anyway, I sent them a certified letter requesting an explanation in late March. It took them nearly 5 weeks to get back to me! At the end of their letter there owner stated she needed a response within 2 days? Ummmm what? It took her 4-5 weeks and she wants to put me in a bind and answer back in 48 hours! Crazy!

It’s crazy that they expect payment when they’re closed and not providing services. Once again, as a single mom during this pandemic, I think $10.60 can be used for a service or product that I am using or that my son needs!

Please join another fitness center in etown and steer clear...

TLDR: If you have no other options and must swim here, get a monthly membership. If you have a choice, go to The Y or Anderson.

I have been a member for several years, using only the pool. When you are a monopoly, there are few reasons to improve yourself, and E-town Swim and Fitness is no exception. Over the years, they have allowed parts of the pool to degrade and have not replaced old parts. This all caught up with them in December of 2022 when a very deep cold broke their pool effectively making them E-town Fitness Center. Because of the difficulty of getting new parts and the need to go through the insurance company, it took approximately 6 months for the pool to be fixed.

But don't worry! They staff let you know you could pause your membership. So you won't get your money back, but they aren't charging you for the time you're not using it. I called in January and paused my yearly account. Then I called a week later to confirm. Fast forward six months later, and, when the pool is finally fixed, I ask to unpause my account. The representative informed you cannot pause yearly accounts. So I was either lied to by two employees or, more likely, the staff they have is not properly trained by management.

I gave this place $200 for a service they did not provide. And it is my fault because it says right there in the contract. So, do yourself a favor and do not buy the yearly membership. If they do not value having a stable source of income, keep your options open. I strongly recommend the Y-Club in Louisville if you are able to go there or Anderson Pool in Fort Knox. I understand there are discounts for getting a yearly membership, but if you are out $200, how much did you really save? And, since I've been a member, the pool has been down 3 times. It happens...