Batteries Plus — Attraction in Elk River

Manager was obviously burnt-out from all the warranty returns, very little stock and is now holding onto a less than year old toast agm battery that can't charge above 9 vs for 24 hrs before putting in a order for a replacement battery. Bought the battery from batteries plus so this won't be a issue but it seems it would've been much easier to buy this stores main product (automobile batteries) at one of the other dozen stores within walking distance that actually honors its warranty. Normality I'd understand the 24 hour hold to see if it was really bad but that's kinda insane since its required for the vehicle to run and its not holding a charge.

Also a heads up to whoever owns this store or runs it, when having a guy out in the parking lot to checking batteries to sell car batteries make sure he's in on the warranty scam before he tell the customer coming in with a junk battery that the stores got a bunch of the same junk batteries in the back thats beening swapped out.

I wouldn't buy from here again and the business model is a failure without having a easy warranty process for something thats a industry standard.

Update, was given an inferior flooded battery because the 220$ agm battery I had was out of stock in the entire area. Another obvious sign the agm battery I was bringing in was failing across the local area or was so popular no one in the area had one in stock. Would have been awesome if the manager/owner would have dealt with this when I first came in but he wanted to delay the end result for 24 hours. I didn't want a flooded battery I wanted my agm batteries warranty honored. I would have paid for a higher quality product to not have this issue but instead I was offered a lesser product with a refund so basically I have a 160$ battery that I would have never purchased.

The management here is dishonest and I won't suggest doing business under current management there's literally 7 other locations to get a battery in elk river go to them first. The dishonesty continues from the owner of this chain as I contacted the corporate office to ask about the warrant and I was told the store handled this situation inappropriately. The response from the owner of this location isn't the distributors policy on their product. Again the corporate phone number for warranty issues is on the batteries plus website which stated the way this was handled isn't the policy for the...

I went to the Elk River location about a month ago to order an extra key for my car since mine came with only one. They tell me it’ll be in in a week. I go in a week later and turns out it may have never been ordered in the first place. I get a call this last Tuesday saying it is in and ready for me to pick up. I went in this morning only to be told they couldn’t find it, and the guy who called me would be in and they’d call me when they find it. Never called, so I went in a few hours later to be told I need to talk to a manager about it, who was out trying to get a battery in someone’s car for at least 20 minutes. Not worth it. It should not be this hard to order and keep track of a customer’s key. The guys even said “Well we probably didn’t sell it to somebody else” or “if it was in this drawer so-and-so probably threw it away”. There should be a WAY better organization system for something as small as keys. I am going somewhere else where the employees actually know what...

10 days ago brought my 13 pro max there to get a new screen in which after picking it up an hour later it had a new issue where it would restart every 15 minutes with a message saying it wasn’t replaced with apple certified parts or was installed incorrectly. After a day of waiting around hearing “check back in a couple hours” they ultimately had no answer as to what happened other then it possibly needed a software update.. mind you this was a $500 service s I paid for and they claimed it would only take an hour. After checking back all day they decided the next move would be send it to apple. I decided to just cut my losses at that point and just going to get a new phone and take my money back which I’m still waiting for at 10 days after being told it’s take no longer then 7. I’ll never be using them again after experiencing all the lack of knowledge shown and times I was left in question of what’s going on with either my money being returned and what was going on...