Encinitas Sewing & Vacuum Store — Attraction in Encinitas

This place is the biggest rip-off ripped off my 91-year-old mom my father just recently passed away a month ago she only needed one attachment they talked her into buying a whole new meleie vacuum she took it out of the box and tried it 1 time and we brought it back and they said no refunds there are no signs posted there only a sign that says 30 days which is misleading it's talking about vacuums that are being repaired there that would be taken away if somebody doesn't pick up their old vacuum after 30 day!!! the receipt has it at the very very bottom very faintly stated there is no refunds only exchanges but that is after you have purchased your item They don't talk about it they don't mention it and they just ignore it thinking like you're not gonna ask anyhow today finally after Anna the owner lied saying that she doesn't own that place and telling us some fake man name Oscar is the owner who is gonna call us who couldn't call me while I was standing right there and I refused to leave until she took care of this finally agreed to give us a partial refund if we bought this other thing that my mom doesnt even need!! We like to patronize local businesses But this place is the Real reason why Amazon and other big box places are so much easier to deal with that are very easy and friendly when needing to return an item. If you can avoid this place please do call Poway vacuum and Sew in Poway they are the nicest have a 30 day refund policy ask for Jesse tell him Robin sent to you! We will take our business there from now on and should have just gone there instead in the first place Anna you are a fraud and a liar and how can you treat an elderly person like this...

I had a terrible experience at Encinitas Vacuum the other day. I have NEVER received such disingenuous almost mean-spirited service. I agree with Rich K.'s review of 10/14/2023. I called in to their company and was told by the man on the phone that I could bring in my Sebo vacuum for him to take a look at. I really just need a new hose and I have put duct tape on it. My husband put the vacuum in the car for me as I have a bad shoulder and it is heavy. I pulled my car right up to their front door. My vac is pretty old and if need be I was in the market to purchase a new one from them. The woman inside told me they would not come to the back of my car, 15-20 steps away, to take a look. As Rich K. said, they wanted money for that. (I wasn't told that by the man on the phone.) I was flabbergasted? The man just stood there. They would not even bring it in for me. She seemed to think it was no big deal if I just left. I told her it was so bizarre and that I could have been possibly buying a new one from them. She didn't care and had a weird smile on her face. Like she was on some sort of power trip. PLEASE don't waste your time with...

This place is dishonest and ripped us off. I have used this service for over 15 years for vacuum repairs. This week my husband brought in a broken handle on our upright vacuum to have it repaired. He was told it couldn't be repaired. The man who works there sold him a old vacuum upright only no attachments and it needed bags for $220. My husband doesn't know anything about vacuums. He was handling this since I had just had surgery. The next day at 9:30 he went to store to return vacuum, a woman was there and was nasty, refused to help him, kick him out of store. The following day we spoke on phone to the man, who said he would give us store credit. By the way no receipt was given for this purchase either. We don't want credit, our vacuum that he said was broken works!. The following day, he took the old vacuum back and gave us only partial refund. $120. So he still ripped us off for $100. I will share this...