Tachic — Attraction in Everett

Ridiculous return policy!!! When I purchased the clothes, I explained my uncertainty to the salesperson (who is certainly not to blame for this) and mentioned that I might consider returning or exchanging them. She informed me that I had 7 days (which I found to be a short time, but I didn't question it) and failed to explicitly mention that the store only offers exchanges and does not provide refunds. When I raised the issue of this lack of communication, she claimed that she had mentioned it during the purchase, but not specifically that they would not refund the money, unlike all the other stores where I have previously bought clothes here in the USA. However, I did notice a note on the receipt: STORE POLICY: EXCHANGE OR STORE CREDIT WITHIN 7 DAYS OF ORIGINAL PURCHASE. Consequently, I requested a store credit as I didn't want another outfit at that moment. Surprisingly, they refused to provide a store credit, despite it being clearly stated on the receipt. The manager was willing to make an exception until the end of the month, granting me just one more week. Overall, I am extremely disappointed! Although I like Brazilian clothes, I do not wish to return due to this poor customer service experience. In contrast, when buying clothes anywhere here (including online), if you don't like them, you can simply return them and get a refund...

I would like to share my recent experience when visiting the clothing store's Framingham location. I was intrigued by the difference in service compared to my previous visit to the Everett location, and I feel that this is worth discussing.

Upon visiting the Everett location, the service I received was notably excellent. The staff was helpful, engaged, and ready to assist, which elevated my store experience. Given this positive encounter, I admit that my expectations were naturally high when visiting the Framingham location.

However, while exploring the women's section in Framingham, I noticed a disparity in service. While the product selection was interesting, the customer service did not match the level I experienced previously. Interaction with the staff was limited, and the lack of assistance and guidance fell short. This strongly contrasted with my earlier experience, resulting in some disappointment.

I share this not to criticize but to emphasize the importance of maintaining a consistent standard of service across all locations. A positive experience can greatly influence customer expectations, and it's crucial to uphold this consistency to ensure each visit is memorable.

I hope this observation can be helpful in enhancing the customer experience at all store locations. I appreciate the attention and time dedicated to...

I visited Tachic with my son on the day before Mother’s Day, and I was truly impressed. I usually shop at high-end stores, and not even there have I received such excellent service. I bought a gift for my wife and she absolutely loved it. From now on, whenever there’s a special occasion like Valentine’s Day, our wedding anniversary, her birthday, or Mother’s Day, I’ll definitely be coming back to this store. Their customer service is outstanding. I’m truly grateful. They were so attentive, showing me several beautiful options. That kind of service is very rare in American stores, where you usually have to look for everything yourself and practically beg for help. At Tachic, the service is top-notch a 10 out of...