Reading Standard Motorsports — Attraction in Exeter Township

My wife had seen a billboard about their grand reopening so we thought we'd swing by and check them out. We were completely amazed walking in. You almost wouldn't even know it's a dealer with museum-like feeling it had. I loved looking at actual motorcycles from back in the day hanging on the walls. The hot and rat rod in the center is pretty cool too as well as what's in their name.. A Reading Standard motorcycle. We made our way to the apparel section and how it was plentiful we thought they could have had more sizes to choose from.. Not everyone is a size 7. I decided I'd inquire about ordering a rack for my bike that was not for a make they sold. Mike, the owner, helped me out and ordered one for me. It arrived very quickly and my wife picked it up for me.

Fast forward a little and I find myself there again. I had called around a bunch of places inquiring about applying graphics to my 2014 Honda CRF250L Dual Purpose motorcycle. Seems everyone wants to sell them but nobody wants to put them on for you. This was the only place that offered to do it. I figured while the bike was tied up I'd also have a service performed as well. This is where things get a little confusing. They had the bike first thing Thursday morning and when I called Friday to check on it the service manager told me Monday. Ok great. No call Monday so I stop by shortly before closing to see my bike sitting there in the shop with a fresh service done (as told by the tech) but there were no graphics on the bike. I was a little annoyed by that so the tech called the service manager who had stepped out and I was assured it would be tackled the next day. I understand things in a shop can get hectic with an ever changing workload. One phone call is all it takes to keep someone up to speed.

The next day I get a call about an issue with the graphics. Since they were sight unseen to me I was told that some of the pieces were not fitting correctly. They asked if I was local to take a look but I was not at the time so the service manager (Tom) accommodated and used his personal cell phone to take and send pictures of his concerns with the graphics. I was really disappointed with what I saw so I emailed the manufacturer and was told no one else had issues (with reviews to back it up) so in the end I didn't know what to think. Tom said he would do the best he could. I got the call Wednesday saying the bike was done. However due to my personal work schedule I was not able to get it till Saturday. The service manager went over what his concerns were and explained what he had to do to make it work. Some of it looked great and some it did not. I showed him other pictures of the kit installed on the same bike as well as confirmation emails from the manufacturer stating that the size is correct. Again he said that not all the pieces would fit as intended so in order to make it work he had to alter some of them. There wasn't much for me to do at this point but pay my bill for the services rendered and address my concerns on my own. At the service counter Tom suggested I talk to the owner, Mike, about the concerns I had before paying. He flagged him over and we looked at the bike together. Mike is very knowledgable. He's been in the business his whole life and told me things about graphics I didn't know or think about. He even took me upstairs to look at a kit from another manufacturer that was installed on a trade that had some of the results I had. He then showed me other bikes that were 30+ years old and explained why those graphics still look new and are evenly layed. He spent about 20 or so minutes with me which I appreciated. He understood the service managers gripes along with mine. In the end he waved the 1.72 hours I was charged to install them. He didn't have to do this. I wasn't looking for a discount nor did I expect one. They did the best they could while having issues with the kit. That was good business practice. Nobody wanted me to leave with a sour taste in my mouth and went above and beyond what they needed to do. Thank...

I spent $31,000 with them in April. I also bought 2 pair of $20 glasses. One would think I'd be a valued customer. I bought a 2017 Orange Maddness Polaris Slingshot SLR. Two days later i discovered cracks in the cowls behind the headrest (due to Polaris's carless assembly). That same week someone backed into me at a traffic light. I had already reported the cracks in the cowl and RSM ordered replacements. When the replacements were put on I noticed, after i got home, the the emblems were not put one (poor performance of RSM). Also the quality of the replacements were horrible, grainy and course. As if there was no clear coat. They gave me an estimate for the minor fender bender i had, submitted it to the insurance company and the service manager offered to give me touch up paint as an option but he said "I can't give you any money back from the insurance check because that would be fraud". I never mention any other option, i wanted my panels replaced. So he thought i was ignorant enough to take the touch up paint and let him somehow keep the money... also FRAUD! Then my clutch switch goes bad. I take it back to them, under warranty. I told them all i wanted was my clutch switch replaced and the emblems put on the back cowls. Prior to that the service manager asked me on three separate occasions about the insurance check.... after i told him i chose a body shop to do the repairs. He even told me that he contacted the insurance company and they told him that they sent me the check. I questioned why was he so interested in my claim. that was my responsibility not his. It was none of his business. The replacement parts polaris sent were awful and they sent another request to replace them. I declined. So RSM was trying to charge me a restocking fee of over $400 and a shipping fee for an additional over $400 for the replacement panels. I called Polaris and was told by two people that Polaris doesn't have a restocking fee. The owner backed his employees lie with some bogus explanation. Then decided to eat the restocking charge, just charge my over $400 to ship the parts back. It took them a week to get the clutch switch replaced. They never called me to say it was done, i called them.....at the end of the work day. they said they was charging my battery... why?????!!! Its only 1 month old. i suspect something because these guys are shady. Today approx 2 months later, Im charging my battery because it completely died after sitting in my garage for ONLY 1 week. coincidence???? I don't think so. They don't deserve one star. With that said my experience was horrible, my purchase is...

I went here to buy my son a dirt bike. They had the one we wanted on the floor, but we were told they had to prep it and they did not have enough time so I told Collin we would call since they were closing soon. I called Collin and gave a credit card deposit for $200 for an SSR150. This was on Wednesday, March 24. I was told they were busy so it would not be ready until Monday, March 29. I said ok and ordered. I then texted and called Collin early Wednesday to see what was going on amd got no response. Now Thursday I called the dealership to see what was going on. Now Collin tells me it will not be ready til Saturday or Monday. I told him this was not acceptable since it is a week later than I was told and my son and I had plans to go away riding for Easter weekend. I told them I was not happy that it was not done on time and that no one even had the courtesy to return my calls or to call me and tell me they were behind. I then told them that I wanted to cancel and go somewhere else. Next he tells me the deposit is non refundable even though it was there error. I asked to speak to the owner Next Collin comes back on and tells me I need to come in person and they will give me a refund check. I told them I did not want to waste an hour and a half more of my time to just simply get my money back. They refused to simply refund the credit card I used or mail a check. This is absolutely horrible service and their lack of trying to resolve the issue or the owner even talking to me to try to resolve makes it even worse. This place clearly does not care about customer service. I called DTM Motorsports and no...