The Home Depot — Local services in Exeter Township

My husband and I had the absolute world’s worst experience with this Home Depot and the HQ customer service department. There is no accountability or follow through (without serious follow up by the customer) in this store or in the customer service department. It appears that they are constantly passing the buck off to the next guy.

We ordered custom kitchen cabinets that were to be delivered by 01/23. The employee who placed the order incorrectly inputted the PO numbers and caused our order to be delayed. We were informed that we would receive a refund of some type for the inconvenience as we were completely gutting our old kitchen and could not progress in our project until we had the cabinets. Manager, Francine Ellis, spoke with my husband and said that she was in support of this decision.

My husband later received a voicemail saying the order had arrived and they would hold them for 30 days. Only just eight days later, he received another message saying we needed to get them soon so they don’t get damaged or lost. This was the tip of the iceberg as we continued to be inconvenienced time and time again, however, we must respect their timeline, but no consideration for the paying customer as we had no where to store the cabinets. We picked up the cabinets and found that we were missing two items. When this was brought to the customer service desk, they discovered that during the reorder, these items were missed and never reordered.

Our kitchen install was delayed yet again due to Home Depot’s poor communication. When we came to pick up missing items from our reorder, no one could find them after the Francine Ellis said that they were set aside for us and could pick them up over the weekend and we waited for 15+ minutes for them to finally be located.

I spoke with Francine Ellis on 04/03 to follow up on our compensation and she said that it must’ve gotten slipped as they were in between managers, but was going to resubmit the request to HQ. I had to send a follow up email to HQ on 04/24 inquiring on the status. Yet again, it appears that Home Depot drops the ball as I was informed that it wasn’t submitted for compensation until 05/11 and didn’t receive said compensation until 06/20. I was told it would arrive within 10-20 business days from 05/11 (20 days being 06/09).

The super hero of customer service was store manager, Matt Miller. This was the only person through our countless hurdles who showed empathy and ownership to the poor customer service and delivery of product. My family will not be customers at Home Depot moving forward and would urge anyone who is looking for custom orders to...

I purchased an Echo PB-580 H/T leaf blower from Home Depot in Exeter, PA on June 12 2025. Took home and got it out of the box and started to assemble it. It did not go well as I was confused. Saturday morning June 13th I took it back to Home Depot to have them assemble for me. I was introduced to Chris Perez from the service department who said he would put it together for me. I did not have any gas in the leaf blower so after he assembled it I took it home and on Sunday attempted to start it which I could not do. Directions said to mix oil with the gas 50-1. Did that, but I was mistaken and added too much oil to the gas. Called Chris Perez at Home Depot on Sunday morning and he said to bring it in. Chris worked on it and another employee said there was to much oil in the gas. Chris emptied the gas/oil mixture and we filled it with 50-1 gas. Chris got the blower to start almost immediately. I could not have been in better hands with Chris Perez as he was knowledgeable, hard working and positive. He was determined to get the blower running which he did and I was very pleased. It was clear to me that I was in great hands with Chris Perez helping me. I would recommend Chris Perez to anyone seeking assistance at Home Depot with no reservations as he is a credit to Home Depot service department. My new Echo leaf blower was a great buy. A potentially bad day turned into a great experience thanks to the help I received from Home Depot employee Chris Perez.

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HOME DEPOT IS THE BEST AND 5 STAR....BUT WASNT SURE WHAT ELSE TO DO. HOME DEPOT RESPONDS AND DESRVES A 5 STAR.....BUT PLEASE READ IF YOU ARE FROM HOME DEPOT. IF YOU ARE A CUSTOMER IM NOT JOKING FROM STAFF TO SELECTION TO PRICE.....BUT Hi, i first wanna say. I LOVE HOME DEPOT AND IM SORRY FOR BOTHERING YOU BUT RYOBI DOES NOT ANSWER EVER. I always buy Ryobi from you, and when we owned a company, we always used them for all our installers. However, im so disappointed i have a weed eater, a circular saw, a drill, and a receporcating saw. ALL of them bought the same time from what i remember from you, of course. I have extra batteries and chargers i also bought from you. HOWEVER, i dont have a lot of money to replace these, but boy, did we lose our money. There customer service is NON EXISTENCE, YOU ARE ON HOLD FOREVER. EVERYONE of these tools just keep stopping n starting. Not over heating just litterly keeps stopping n going. Tried different batteries and chargers. I dont know what happened to this once awsome company. I'm so sad, and now im beat. Thanks, Ryobi. im sure they won't answer you either. Ok Thank you and hope you can help. HOME DEPOT EITHER WAY 5...