Authorized Retailer UScellular & T-Mobile — Attraction in Fairmont

I recently went to establish a new phone service with US Cellular. There were 2 young men who assisted me. Both were stellar. They knew there products and how they functioned at an expert level. They told me of this fantastic deal with the Google Pixel 7pro.. unfortunately, they didn't have the phone. I went to Morgantown and they were also just as proficient as the Fairmont store. Much to my dismay they were out of this phone. I called the store in Clarksburg and they did have it. I immediately drove to Clarksburg and went to purchase the phone and I wanted to take it back to Fairmont since the young man was so helpful and I know they get commissions. Immediately, there seemed to be a problem with me wanting the individual who told me about the sale..allowing him to get HIS commission. I wanted the deal, but I felt this was underhandedness toward a fellow employee. I called the young man who was waiting for me to return for him to sign me up. Long story short, the Clarksburg store refused to sell me the phone, unless I signed up with them. The salesman in Fairmont told me it's ok, I need the phone and not to worry about his commission. So I reluctantly bought the phone at the sale price..in full. I asked for pay as you go and asked for unlimited everything. However, that is not what I got. I paid 2 months in advance. The manager was hell bent on pulling my credit report. I told him absolutely not!! It is not necessary since the phone is paid in full and I had purchased a month to month. I had to tell this underhanded individual 3 times that he will not pull my credit report!! I signed for month to month unlimited everything. And left. I actually received unlimited talk and text but only 2gb of data. I stopped into the Fairmont store and asked what had happened. The individual who was working that day was honest. I was told that the all unlimited plan cost more. And my data will slow significantly when gone. Also my phone drops frequently to LTE and I wondered why, since this is the reason for me going to us cellular. I was told that month to month plans are not prioritized and will be bumped. To those people who had the regular service. I kid you not!! I wanted to bump my month to month service to unlimited. I was told that I have to call on the day of my next months bill and upgrade since no prorated option exists. The reason for my high review is strictly due to the professional people and experience I had in Fairmont and Morgantown. The Clarksburg store.. well let's just leave it as stated. Come to find out, the stores in Fairmont and Morgantown are franchises and the one in Clarksburg is a corporate store...humm. I highly recommend the stores in Fairmont and Morgantown. Clarksburg would elicit a drive to Fairmont or Morgantown. I'm not sure who the owner of Fmt/My but if it were me.. I would have something to discuss with corporate..after all a broken leg on a table causes the table to...

Embarking on the journey of finding the perfect smartphone can often feel daunting, but thanks to Jeff Ledsome who works at the US Cellular store located on 900 Fairmont Avenue in Fairmont, West Virginia, the experience was nothing short of extraordinary. Jeff's commitment to providing world-class service sets him apart in the realm of cellular retail, making him an invaluable asset to both US Cellular and its customers.

Stepping into the Fairmont store, I was immediately greeted by Jeff's warm demeanor and genuine enthusiasm to assist. His expertise and professionalism shone through as he expertly guided myself and my daughter through the process of selecting the ideal iPhone 15 and compatible plan. From explaining the features to seamlessly setting up and activating the device, Jeff's attention to detail and personalized approach made the entire experience not only easy but genuinely enjoyable. It's clear that Jeff takes immense pride in his work, and his dedication to ensuring customer satisfaction is truly remarkable. Thanks to Jeff's exceptional service, my family and I made the decision to switch from Verizon to US Cellular, confident that we've found a provider we can trust. With employees like Jeff at the helm, US Cellular has undoubtedly gained loyal customers for life.

Moreover, Jeff's outstanding performance warrants recognition and reward from the corporate office. His unwavering commitment to delivering exemplary service not only enhances the customer experience but also positively impacts the company's reputation. Jeff's dedication, professionalism, and exceptional customer service skills are qualities that should be celebrated and acknowledged. Recognizing Jeff's contributions would also serve as a testament to US Cellular's commitment...

Last Saturday my sister started having issues with her phone. When receiving or making calls while at home, both she and the other person on the call would stop hearing each other. It happened minutes into a call or at the very beginning of the call. She did not have the problem when she was not home. The first few days we thought it had to do with weather conditions and this was reinforced by an employee. Today, I spoke to an employee named Jeff. I expressed my concern about the problem and how worried it made me for my sister. He was fantastic from the onset! He was kind, concerned, and began researching the problem in multiple ways. After reviewing her account and determining there were no network issues in her service area he noticed she was having connection issues with her WiFi calling and suggested she turn it off and to let him know if it didn't work. She turned it off and it fixed the problem! While this may seem like an easy fix - it was not one that we would have made without the time that this young man put into helping me - an out of state caller who was worried about her sister not having phone service. And - when I called to thank him the young man answering your phone that time said Jeff was unavailable and asked how he could help. When I told him to relay my thanks he enthusiastically said "yes!" and asked if I would consider writing a review so Jeff's managers would read it! So, kudos to him for being happy for his colleague and being a good teammate for him. When so many consumers have customer service challenges, it was refreshing and wonderful to have such an exceptional experience with these two employees! Thanks again to Jeff, his colleague and the hiring team...