Boost Mobile — Local services in Fairmont

I have been a customer with boost since they bought out virgin mobile. with VM for 10 years. Last night I left the boost store on fairmont Ave with the worst customer service experience ever. I feel the staff must work on commissions because I was told we had to start on a 60 plan to start service for my daughter's new phone. And after 45 min and an in expected 35 dollar charge I was handed a bricked up phone and told tht if it doesn't start working in 15 min to call store and they would tell us how to restart it. Got home, restarted it numerous times. Logged into boost site and there simply wasn't enough money on account. I called the store and no one even answered. Well, I didn't have any problems changing the plan to the 35 plan myself.. or getting rid of the 7dollar phone insurance I didn't sign up for. Please let the staff that worked 3/9/21 eve shift know you lost a 3 person boost customer when it's new phone time and that most customers know when they are getting played. I wanted to just get a 4G sim card and go home to do it myself, but rep insisted she help out and do it for us, now I know why. I so wish I'd have...

I won't ever be using boost mobile again.. I paid for my month of service in turn my phone wouldn't even work unless I connected to my home internet. I called customer service to get a refund when my next bill was due since I paid for service I never used, and they basically called me a liar even tho I had been in the store numerous times throughout the month with them trying to fix my phone( they never did) ..then explained to me they would credit my account 10 freaking dollars but only after I paid for my plan again in full...which would have been another 65.00 !!!!!!!! Are you kidding me? They were rude and very...

My wife takes care of my bills whenever I don’t fully understand and she calls here because the store in clarksburg never picks up and she called this store and I think the guys name is Todd and he did amazing on fixing the issue took him no time at all which I’m glad because I’m inpatient at times but this...