My worst experience yet. I've been going here for years no problem I have a specific lady I go to to handle my perfumes so on she's wonderful. I went to return a YSL concealer I purchased. I swear I've never seen a more reluctant person working behind the counter. She was very cold and wouldn't look me in the eye if she spoke with me I felt as though I was bothering her as though she had something that she absolutely had to get to, I kind of smiled and I got through her check in the new concealer against my skin and no chattering in a way that I couldn't get a word in inch wise and it was so disconcerting to me I just kind of pasted a smile on my face and gritted my teeth I ended up getting a concealer I didn't want because I felt so uncomfortable. When she was done exchanging the concealers she started to walk away and stop when she noticed I was staring at her because I actually wanted to purchase a moisturizer. When she stopped and came back and said is there anything I can help you as I said no thank you good day went over to the Estee Lauder counter nobody was there finally someone asked me asked if I needed help and came over to help but it was the same thing I felt as though I was thinking away for something very important that they had to do and that they were busy doing something else even though that person was just standing behind another counter wants to gave me the moisturizer I needed which was the bigger one not the smaller one they just kind of hustled away. I was left feeling just odd and ashamed I thought do I smell do I look like a bag lady. I don't smell I did have a hoodie on but I make $71 an hour I'm a nurse I have time off I want to dress down I don't think I need to dress up to go into Nordstrom and I don't think it should matter. I don't know why I felt so down as I left there and I know it will never go back to that store again I will purchase online or it will go to the rack if I ever use them again for anything