Gong Cha — Restaurant in Farmington

I can't say enough good things about my experience at Gong Cha in Westfarms Mall. From the moment I walked in, I was greeted with a warm smile and impeccable customer service. The staff was not only friendly but also incredibly knowledgeable about their extensive menu. I was blown away by the diverse selection of bubble teas, each offering a unique flavor profile. I decided to try their signature milk tea with pearls, and it was nothing short of extraordinary. The tea was perfectly brewed, striking that perfect balance of richness and sweetness, while the pearls were delightfully chewy and fresh. The attention to detail was evident in every sip, showcasing a level of craftsmanship that's hard to find elsewhere. The atmosphere was inviting and cozy, providing a perfect spot to relax and enjoy my drink. I was also impressed with the cleanliness and overall presentation of the shop. It's clear that the team at Gong Cha takes pride in maintaining a top-notch establishment. This visit left me not only satisfied but also eagerly anticipating my next trip to Westfarms Mall so I can indulge in another delightful bubble tea from Gong Cha. If you're a bubble tea enthusiast or simply looking for an exceptional beverage experience, do yourself a favor and visit this...

I normally don’t mind to use kiosk to order my drink, but today there were 2 girls who took very long time to order and I went to the front desk and the gentleman told me to use the kiosk, I look at him funny and said that it was occupied. He said that then I have to wait.

This is when I have a little problem. There were 2 of your team member and none of you can’t help to take my order if I pay with credit card? I don’t get it. So I just said that I don’t want anything. He said “we appreciated you” but I heard behind my back that he said “he didn’t even want to wait!”

I want to point out that it had nothing to do with me waiting but it had to do with how you spoke to your customers. I love you tea but i don’t think that I will be back to your place of business again. Keep up good tea though. You still have some of the most amazing bubbles tea...

I ordered a large boba, but I received medium drinks instead. Mistakes happen, understandable. However, when I politely pointed out the error, the staff member didn’t apologize and just walked away preparing correct drink. When I received corrected large size drink, I noticed it was missing the coconut jelly I had paid for, so I raised the issue again. Yet again, she failed to acknowledge my concern or offer an apology, simply correcting my drink without any communication. It's surprising how absent a simple "sorry" was from her responses. Working in customer service requires interacting with customers, and if someone is not suited for that role, they might want to consider a position without customer contact. Overall, this experience was very...