GameStop — Attraction in Fayetteville

I had an issue on a product I was returning in the warranty window, first off if it’s a mistake on the stores part for mislabeling a product for warranty it should all fall on the store not the customer. Long story short two years ago I bought a headset an sales associate mislabeled my warranted item so came time when said product was giving me issues I returned to the store to claim my warranty. I was told it was mislabeled and not the original product, okay not my problem that’s a stores problem but anywho was told to call customer service and see where it goes. They couldn’t help me and said it was a store issue i had to resolve with the said store. I go in the next day and was told theirs nothing that they can do about it. Lost a long time customer will never do...

Came in to pay off my preorder for MK11 to pick up tomorrow, didn't realize they were doing a 9pm pickup thingy tonight. I'm sure there was a voicemail, so my bad but who checks those things these days? I don't fault anyone, maybe myself... but I waited in a long line with others when I probably didn't have to. If only I were asked if I planned to return at 9 to claim my prize that may have alleviated some confusion because I had no idea what I was waiting for. The Store Manager seemed sincere about his passion regarding customer service, and the girl who helped me was very nice and helpful. I just hope I don't have any issues picking up my game tomorrow since I now hold a receipt saying I already picked up the game (at 9pm) when my intentions were to visit...

This is the only game stop so far that we enjoy doing business with. This review is long over due, we moved to wake county and we still drive here when we’re back in Fayetteville. They’re professional and will let you know how to save from points. I don’t know these things with points but they will guide you saying you got $10 here $5 here to save on this game. I never have any problems with them. When I do trade ins they’re straight forward with prices. Never had any issue with pre orders either. They send me email or call that my item came in. And this is why they continue to have us as their loyal customers. All the other game stop we been to don’t even take the time like they do most of the time I feel like I’m...