Ediths Bridals & Tuxedos — Attraction in Fond du Lac

While I'm marking that it was excellent beware of up stairs! I went to Edith's with one of my bridesmaids on a random kinda of day we didn't have an appointment just wanted to look around at some of the dresses they had to offer and get an good idea on the dresses. There was only a handful of people in the store as customers as soon as the girl who was working downstairs was off off a phone call she greeted us( she was the only one downstairs) and asked us some questions about the styles and so on really helpful sense we have no idea so far and helped us set aside dresses for her to try on. Once we were all set she helped with making sure they all where tied and clipped right to help us get the best idea sense not every single dress was the right size. She was so nice and worked great with us with ideas we haven't thought about and wrote down everything we needed an even liked just to get another look when I came back with the rest of the girl. Now I have one girl standing who lives out of state in GA and another who is moving to FL in a month and after I got a dress picked out I loved on all of them I expressed my concern about with them being out of the area. She explained to me how they can order with them no worries and they have have them sent to them or they can have them sent us here to me and everything would work out great!

Now Upstairs let me explain I am a plus size bride to be working on losing some weight. While I don't expect to be able to walk into a bridal salon and try on every dress in my size I seriously was almost in tears when I left! After the great service downstairs (and I work in customer service we have training to I'm a bit picky but this was insane) I was excited to look around and see a few dresses for ideas I wasn't expecting to try any on this was my first time actually looking in person. As soon as i was walked up stairs the girl working up there looked at my shoes and jeans with disgust then up at my face with a look on her face still. I decided I would still look as I know they carry larger sizes for dresses just order them in. She flat out said I know we don't have anything close to your size here they are all size 22 for most of the plus samples ( I am 28-30) I insantly was not happy with her but again said whatever to myself and looked I found one I liked and my bridesmaid urged me to put it on while I knew it was clearly not going to fit right because was not my size I said fine just for an idea. The woman brought it into the room once I had it on I decided it wasn't bad but the woman told me I had to come out her face was again disgust trying to telling me I looked ok in the dress as she looked be over again. As I went to go back in the room and take it off I over heard her talking to one of the ladies in the alterations( area also upstairs) about me and my size and the clothes I was wearing (I was wearing jeans and a hoodie) I left almost crying I will never go back upstairs again! So if you are a plus size girl beware of the...

At the beginning of the year I started my journey in finding my wedding dress. I had tried a few different places and for some reason could not find "the dress". My mom passed away when I was young and the thought of her not being able to physically be at our wedding or be a part of the wedding dress process hung in my mind in all the stores we went to. I started questioning myself and my body type and doubted that I was going to find that special moment that everyone talks about where everyone around you starts happy crying and fireworks go off in your mind and you can FINALLY see yourself walking down the isle to your special someone.. but then... I went to Edith's. They actually had plus size dresses for me to try on which was great because instead of worrying about me being able to fit into the dresses and working hard to make the dress look acceptable on me I was actually trying on dresses that looked good on me for who I was. Then Kim came into the picture she was phenomenal. She is so kind and compassionate and inspired me to try on dresses that made me happy. She made every second of the day about ME and my feelings. It was just her and I in the dressing room and I felt so comfortable with her and appreciate how genuine she was with me. She would always ask me how I felt in the dress and if my answer was "I don't feel right" she validated my concerns, got me out of the dress immediately, and found me something even better than the last. She was a great listener and her empathy and understanding got me through an otherwise emotionally difficult day. Kim did everything she could to make my day trying on dresses special and when I did find "the dress" she was just as happy and emotionally invested as those I brought with me to the appointment. Without her personality and positive attitude I wouldn't have found my dress. When we went to go ring up the dress she was so kind and gave me a hug and was happy that she was able to help us as much as she did. She made me feel beautiful and I appreciate her for everything she is and all she does. Edith's is lucky to have someone like her. I can't wait to see her again...

Edith's has the worst customer service I have ever experienced. Every time I have been there, I was treated like a number. They wanted to rush me every step of the way. I also hate their policy about paying the remaining balance of your dress 30 days within it coming in. NO ONE mentioned that to me, so when it came in I got a phone call saying I had to pay the rest of it within 30 days. That would've been nice to know, so I could have budgeted closer in advanced. And why 30 days? They refused to do alterations when I'm available, and my dress will sit there for 3 months yet until they will even let me put it on to see what needs to be altered. If it's going to sit there for 3 more months, why do I need to pay the remaining balance as soon as it comes in? While I was trying to schedule a fitting for my dress, the employee was extremely rude to me. I have to work every other weekend for my job, and I am a full time nursing student, so I was trying to find a day that I would be able to make the hour drive. She stood behind the desk staring at me and even stated, "Well.... when can you come in? Well? What date? Well? Did you find a day?" as I was looking at my calendar. And when I finally did find a day she said, "That's not going to work with us. That's our busiest time of the year.... You're not getting it. The alterations department is closed then". I realize that that's the busiest time of the year for weddings, but I can't help that. Nor should I have to. That's what kind of business they chose to be in, and that's three months prior to my wedding as they requested. Happiest time of your life, not so much. Dealing with Edith's was the worst part of my wedding planning. I'm positive the only reason they stay in business is because there is no other bridal shop in the area. It sure isn't for their service or business expertise. Before shopping at Edith's, make sure you shop around so your dress experience is...