Fleet Feet Columbia — Attraction in Forest Acres

The brunette employee was extremely rude and lacked fundemental interpersonal skills needed when in the customer service field of work. She was sitting down, helping another customer when I walked in. Pretty much just yelled asking what am i here for and sign in if I didn't have an appointment as if she is too good/above, standing up and greeting a customer. it was a very off putting tone and attitude as if i was interrupting the business and was not a welcoming feeling at all. I was hesitant about continuing to shop there after that initial unwelcoming feeling, but i signed in and decided to wait to be seen to give the store a chance since it was my first visit. then about 2 minutes later i saw 2 elderly women, 1 with a cane, walking up the steps to the entrance of Feet Fleet, so i opened the door for them out of respect and common courtesy. They were also greeted very rudely by the same brunette employee, who was still sitting down helping the same customer. The 2 elderly women were probably hard of hearing due to their age, which led to a slight miscommunication between them and employee, about the boxes of shoes they brought in for a return or an exchange, until the employee yelled at them "WHAT ARE YOU HERE FOR?!" at that point i had to leave because i will not support a business with someone who behaves in such a manner. disrespecting elders and treating customers as if they are bothering or inconvenience to them with a snobby entitled spoiled child attitude is downright not acceptable. Im sure you wouldn't treat your grandparents in such a manner. Maybe if your rude employee is reading this, how about remember you should treat people the way you want to be treated and have respect for others. I will try shopping at the other location of Feet fleet but i will never return to the Forest drive...

Today I went to Fleet Feet because I heard great things about the location on Forest Drive. Unbeknownst to me that the service I received would be opposite to the great things I heard. I work at a pharmacy and I stand for hours so I wanted to get good shoes. After entering the store I was greeted then told someone would be right with me. Absolutely no one was in the store and the older lady continued talking to another employee. A white older male came in and the older lady that greeted me promptly greeted and attended to the older white gentleman. The other girl came to me but gave me a whole lot of excuses as to why she could not help me. To be honest, this is the first time in my life that I felt I was racially profiled. I don't know if they thought I didn't have money or what but I came after work in my scrubs so it was clear I worked. I am disappointed by the service and they indeed lost a customer. Went to Champion and bought 2 pairs of Nike shoes totalling over 400.00. So your loss. Thank you but I do not...

I had a wonderful experience at Fleet Feet last week. First off, I was given some great tips on improving my running experience. I learned some critical mistakes I was making in selecting shoes that were way too small for my feet. And after running a few times in my new shoes, I can honestly say that this experience is a game changer. I have very little soreness after running, which has increased my motivation. I feel like I'm running on a cloud with my new shoes!

Even more importantly, I received TOP NOTCH customer service. I actually came to this store right before they were closing, and offered to come back at a better time. They insisted I stay, and gave me the best buying experience of any shoe store I have ever been to. I felt connected to every person working, and am so glad I decided to choose Fleet Feet. I look forward to returning soon when its time to...