OfficeMax — Attraction in Fort Collins

Yet another sad and pathetic office supply store IMHO. I went into the store last night to find an Office Depot® Brand 70 printer cartridge. I asked the guy at the front counter who was dark complected and dark hair. He pointed in the direction of the store to find the cartridges. I still could not find them so he ran over very fast to help me find them. He could not find the one I wanted. I also looked and could not see the Office Depot® Brand 70 printer cartridge.

Another employee came who was lighter complected with longer light brown colored hair. He constantly kept asking me are you sure it is not an online order item. I said no, that I checked online and office depot carries them in stock. He looked online with his phone and said they did have it and it was only available by an online order. He said he could order one for me. I told him that I could order just as fast as he could. I asked what about the other Office Depot store in Ft.Collins Colorado on Harmony. He looked it up and said the other store in Ft,Collins does NOT carry them it either. He said it was ONLINE ORDER ONLY several times. This person was very rude, very short, very arrogant, and he was constantly claiming it was ONLINE ORDER ONLY!

I called the other store after I walked out to my car. I gave them my printer name and model number Lexmark Z22. They looked it up and found that the Office Depot® Brand 70 printer cartridge was the correct one and they did in fact have one in stock. I said great and went over to that that store to get one. When I got there the other store not only had the Office Depot® Brand 70 printer cartridge in stock but they also had an original Lexmark cartridge in stack so I purchased both the Lexmark and the Office Depot cartridges.

Office Max gets one star for the dark haired dark complected employee who ran over to help me find the cartridges.

MINUS 1, Office Max gets MINUS one star for the arrogant light brown haired lighter complected employee employee with a bad attitude. MINUS 2, Office Max gets MINUS one star for the light brown haired lighter complected employee giving me the wrong information. MINUS 3, Office Max gets MINUS one star for the light brown haired lighter complected employee claiming ONLINE ORDER ONLY. MINUS 4, Office Max gets MINUS one star for plain rudeness by the light brown haired lighter complected employee.

IMHO I would say go somewhere else for your office needs.

BAD...

Went here today to try and purchase and laptop and printer. When entering the store, we weren't acknowledged by any of the staff which I understand because they did appear to be working short staffed. Regardless, we went to check out the laptops and found one we really liked but again were not acknowledged by the staff, even though there was someone in that dept helping out another customer. We went to the counter,where 2 staff members were standing there talking with one another , not helping any customers,and asked for help. They explained they were short staffed and once someone became available we would be helped. This was after standing by the computer we were interested in for over 10 minutes waiting and then when we walked away to get help, the associate sold the computer to another customer and it was the last one. Only then we were acknowledged by this particular staff member. Extremely frustrating, especially since we were planning on buying a printer in addition. Due to the poor customer service, we left without spending a dime of the close to $1000 we were prepared to spend and will NOT...

When I went to get some copies, I was told I had to use self-serve from now on ( and that’s fair ) but I I don’t know how to use it …So I asked an associate to show me, she told me it was self-explanatory. Long story short, I did it wrong and I asked…”do I have to send you five different emails to get copy’s of a pictures and she said “yes! because you don’t know how to attach a PDF properly.!” And she walked away ….Wow. I know it’s really inconvenient to take my money for SERVICES . Unfortunately, the first half of MY life there was no technology there was no Internet. And it’s really hard FOR ME to do something, that comes by you naturally. I guess it’s acceptable for store associates to be snotty when they think they’re smarter than their customers. The world Has come to reject compassion and empathy Because it takes patience and kindness to have those things …. OfficeMax is...