Hilton Fort Lauderdale Beach Resort

I highly recommend thinking twice before staying at this hotel. As soon as we got here we waited hours for our room to be ready and then once we checked on it that's when they told us it was no longer available because the previous people decided to extend their stay. I understand that is not their fault, but they seemed to know this for hours and they never let us know. It only got worse when they offered us a different room and we spent hours waiting on that room too only for them to end up saying they hadn't even started on it. Finally they told us they had another room available this whole time that was the equivalent size of the room we originally booked but they weren't telling us that because they were trying to get us in a bigger room. It took another hour for that room to be ready as well.

When the room was finally done the person who took our luggage disappeared for 15-20 minutes. When we asked about it the front desk lady proceeded to bark at my elderly mother over the situation and she was visibly agitated at us for asking even though she herself confirmed the luggage should not have taken more than 10 minutes.

As if that wasn't enough the elevator is a complete nightmare and I'd even go as far as to say it's dangerous. It's a miracle if you even get an elevator, which takes time in itself as only two out of four elevators are ever "working" if even that. Once you get in it's a race to use your card to select your floor and it immediately starts moving and most of the time your floor has already been passed before you can even get the button pressed. That is considering the buttons even work. We got stuck in it multiple times and we witnessed several people getting stuck on random floors. We were in an elevator full of several families and the only button that would work is floor 20. One family had a small child and they had to walk down 12 flights of stairs to get back to their floor. We met a woman in the lobby who said she got stuck in it for 10 minutes before the doors reopened. Everyone we met there was complaining about it and the staff are fully aware of the issue and don't do much about it.

To make it worse, we witnessed firsthand why the rooms take forever to be cleaned. Every floor we went to the maids were goofing around in the hallways. They were in the room across from us for about 4 hours and we could even hear them giggling from inside our room. We felt bad as we saw one girl doing most of the work herself and she looked exhausted.

If you look at the reviews for the rooftop restaurant Nube you'll also see reports of bad service and even racism. This is also apparent at the restaurant on the pool floor. We saw people and staff inside the restaurant and there was no closed sign or hours listed anywhere so we tried the door. It was locked, no big deal we'll just go somewhere else. But no, as a worker rolled their eyes at us from inside then proceeded to come out and yell at us for trying to open the door. I understand we were at fault here but there was no need to come chew us out. We only tried the door once and were on our way when they came out.

Overall, the building is very nice and has good views and a nice area. The rooms are spacious and well decorated. There was some trash that accumulated in the hallway while we were there and there were stains on the couch and one of the bed pillows, but other than that I would say it's generally clean. The downstairs cafe is convenient and we enjoyed very good service and excellent food there. The prices are on the high side but nothing crazy for the area.

If the service and the elevator issues were fixed this would be a great option, however they are not minor issues. It was a very stressful time and we almost just gave up and went somewhere else but didn't want to go through the headache of a refund. Overall, it's not horrible but definitely think twice before booking here.