Sonesta Fort Lauderdale Beach

Nothing but scams!

1. They describe items to be complementary but they are not. They are trying to charge me $46 plus tax per night for a "tourist development fee". When questioning the hidden fee they said it was for "wifi, water, pool, and beach chairs" all described as complimentary. We did not use any of that either.
2. There is nowhere to park at all. So when you arrive there's only valet. Again, not described or warned about, the charge for having your car valeted (again the ONLY way of parking your vehicle) is $51 plus tax per night!
3. The incidental hotel charge says $100 but they charged my card $400 then an additional $160. They had no explanation for this.
4. When we booked it was "ocean view". When we arrived it was not that. When asked about that the lady said since they are located at the beach every room is considered "ocean view". I had to upgrade to a room that was really "ocean view"

This was all discovered upon check out. I could not locate my card and they could not explain the charges further. This is fraud. I did not authorize these charges or knew about them. When asked to speak to a manager they said no one was there. ...at a hotel. The gentleman said one would be there at 7am. I called then they said he was now on vacation. I called back, no manager again. They said one will arrive at 8:30am and contact me. No one did. Hours later some sort of manager called and literally yelled at me about this. Yelled. This was all after they do not offer house keeping unless asked, velvet losing my car key, toilet not flushing properly, and some rude staff. They would not accommodate my 10yr old daughter to cut a cake for her birthday. That's crazy. I have tried to contact management multiple times and can not even get them on the phone. The only contact I have had with a manager was the one who called me to yell at me when questioning fraudulent and unauthorized charges. I want nothing to do with this place and you should not either! Run away while you can! No wonder why the hotel was empty and the restaurant is failing. (Also lowest rated restaurant on the strip). The restaurant was empty the entire length of the stay. Makes me question freshness and sanitation as well. Good luck!