Elevate Trampoline Park — Attraction in Four Corners States

Please read before booking your PARTY here. While the venue itself is nice, the price you pay for the party experience is not worth it. Upon arriving early for our party, I was asked to hand over all of our decorations, gifts, and cake to an employee at the front. We couldn't check in yet, so we had to wait. Once we finally did, we were informed that we wouldn't have access to our party room until after our jump time. This meant our guests had to hold onto their belongings or leave them in the open area for shoes, which felt risky. Our host was responsible for taking our decorations to the room and setting them up for us. Sounds great, right? Unfortunately, not so much. When I went to add a gift to the cart, a staff member told me it was already too full and suggested I hold on to some of my things. As jump time was ending, I asked the host if I should help put up the decorations, and he said yes. I brought simple items: tablecloths, small centerpieces, plates, a banner, and gifts. We ended up having to set everything up ourselves in a shared room with two long tables. When it came time to hang the banner (which I had called in advance to confirm was allowed), one employee started taping it up. Halfway through, she realized she needed bigger tape but decided to use what she had due to time running out. Then, another staff member told us to take it down because banners weren't allowed on the walls. This was confusing since we were only following the lead of their own employee. Our pizza arrived late, and drinks were brought out slowly. To be fair, the host did apologize for forgetting some of our items in the fridge, but the overall service was disappointing. Now for the pricing issues. Before the party, we called to discuss the cost, and the manager explained that adding their membership would give us 30% off the party package, which could be done the day of the event. However, when it came time to settle the bill, they refused to honor this deal, claiming it was not an option. For the premium price we paid, the service was unprofessional and far below our expectations. This was a special event for us, and it was ruined. We didn't confront them on the day because it wasn't the right time during our celebration. However, I did call back to speak to a manager. After a long hold, I was finally connected to someone claiming to be the manager on duty, but they told me to talk to the party coordinator, who wasn't there. When I asked which manager I could speak to, I was informed that the actual manager was on maternity leave, and the employee hung up on me. I called back, hoping it was a mistake, but they put me on hold and never answered. Please think twice before hosting your party here. Our experience was...

Recently had a party at Elevate. In the past I have had at least 4 parties here for my kids without issue. Not sure if the place is under new management or just new pricing and bad service now, but our most recent party was a different experience that I wanted to warn others of.

The bad: They charged me for my child that was the birthday party kid. The party kid used to be included in the party package price, but now they count the birthday kid against the 10-person guest count at their own party. Just a heads up since this is a change to their previous pricing. Each additional kid added to party used to be $19.99, now it is $35!

They tried to charge me for two of the adults at the party. None of the adults at the party were bouncing, and I had to argue with the lady there to take that charge off.

The party attendant who was supposed to help our group had to be tracked down to bring our cake out. I had to track him down again to give us forks. He didn’t help with handing out drinks, pizza, or cake. I am not sure if this is customary for the attendant to do this- but in the past the party attendant has always actually helped us with the party- and I have ALWAYS tipped them $20 at the end of the party for their assistance.

At the end of our party the attendant brought us the bill. He explained that our bill had been paid in full and that I just had to write $0 at the bottom to acknowledge it had been paid in full, this seemed odd to me, but I just wrote $0 at the bottom. I didn’t tip him. Again, I reiterate that have tipped the attendant $20 for their help with the party each previous time we have had a party there- and we have had at least 4 parties there.

As I was taking the presents out to the car, another girl that worked at Elevate caught up with me at the door and said she needed me to come back in to discuss the bill. This was confusing at best, and frustrating because the attendant for our party said the bill was paid in full. I thought they just charged the extra kids (4 additional beyond the 10 in package) in our party to the same card on file. I had to come back in there and argue with the manager about the extra charges they added to the bill. She charged me an additional $35 for my daughter the birthday kid, fine, but she also tried to charge me $70 for two adults who didn’t bounce.

The good: We still like Elevate, the kids had fun, and we will be back to bounce - but I will not have another party there after the poor experience from the staff and all the additional charges- definitely...

I went here for a birthday and it was the worst experience. I didn't jump due to back problems, but I will concede that the children seemed to be having fun though the tramps seemed very crowded. The bathroom was disgusting. I'm very lenient about restrooms used primarily by children because they are still learning and accidents happen. However, the floor was covered in puddles and the parts that were dry were sticky. Every surface I touched was sticky and the entire room smelled. The party system is also horrendous. It is supposed to be one hour of jump time and one hour of table time for food, cake, etc. What they dont tell you is that during the hour of jump time, there is no where for the non-jumpers to go except the lobby, which has so few tables and is overcrowded that our party stood the entire time. The worst part though is that they obviously overbook their parties. There were at least 6 other parties happening at the same time, and there simply werent enough tables in the party room. We were not given a table until an hour and a half into the party after our host had to ask about it because kids were complaining about being hungry. Now, these are all things I can forgive for the most part or chalk up to being a busy weekend and a bad day. Though I do seriously believe that there needs to be a better system for non-jumping party members and that maybe they should not book so many parties at once. However, by the time our tables were set up and we were allowed in to feed everyone and do the birthday celebration stuff, we had 30 minutes left of our party time. We finished doling out cake and our host was immediately given the bill and told we have 3 minutes to clear out of the room. This was a party for a kindergartener, who was told she had to eat her cake and that everything needed to be packed up when we were supposed to have an hour of time to do birthday festivities. I've also seen a number of reviews saying the pizza is good, but ours was cold and gross. Seriously disappointing and just overall a waste of money. Take your kids to peter piper, at least you'll get to sit and won't...