Manny's Appliances — Attraction in Framingham

Edited to add: Excellence starts at the top here and that’s with Kelly! The original refrigerator we purchased was too deep by 1/8. Yup, just an 1/8th! Kelly was so flexible and accommodating allowing us to replace the fridge with no additional costs like restocking fees. She patiently competed the necessary paperwork and arranged for. Quick delivery. We never once felt like a nuisance. She treated us like her only job was to make sure we were satisfied and got what we needed. Would a large box store do this? Nope! Thank you Kelly, Ned and Manny’s!

Why would anyone shop at a big box store when we have Manny’s in Framingham? And what makes them so special? The experience of employees like Ned! We needed a new refrigerator and had very specific space needs. Little did we know just how specific they were until we ordered a fridge that at first glance looked like it would fit but didn’t . Ned spent several hours with us researching refrigerator specs to find several that would fit our space, educating us on what all the measurements mean and how they would impact us. He was so patient (and funny) and we learned so much. Would a big box store spend this amount of time with us? Would they even have the expertise to share? I doubt it! This has further cemented us as lifelong Manny’s customers. Oh, and they have a great service...

Never, EVER, again will we buy anything from Belcher's. Two refrigerators, one stove, one washing machine, three air-conditioners, and, unfortunately, one Whirlpool dishwasher (Mod KUDPO1). A dishwasher subject to a class-action lawsuit, settled in 2015, but without a recall.

In 2016 we had the dishwasher serviced by Belcher's, for an issue unrelated to the lawsuit, but we were not advised of this potential problem by Belcher's. Despite what I interpret to be a claim of no knowledge of the settlement (pretty absurd that a firm in the appliance business wouldn’t know of the problem and settlement) it’s curious, in retrospect, that the work-order for an unrelated problem contains a reference to checking the heaters. At the time I just presumed that was what one did when servicing a dishwasher…

One might think, under these circumstances, when the control board (the core problem re the class-action suit) in the dishwasher failed this year, Belcher's might have at least cut us a deal on the replacement. One would be wrong. Not only were they going to charge us more for a board that we can purchase elsewhere for about 20% less, they insisted that we give them the failed board. What could be the reason for that insistence?

PS: One star as one can't post without giving at...

I've been a customer using their services for years. I had service done to my dishwasher in October. The service man told me that the newer dishwashers were not as good as the old ones so I went ahead and had him service it at a cost of $212 for a valve. It worked for a few weeks but then the same problem arose and that was that the control panel was not lighting up and when turned on the cancel button lit up. So, the service man return and replaced "Control". A month later, I leave the country to work for 5 months and when I return it is not working again. Seems to be the same problem. I call the service center and talk to Chris who said that I need to replace the control panel now and that cost over $100 and the charge for service is $149 but they'll come out for $90. So now that is another $200. I appreciated the $50 reduction for the service appointment but I would rather have been told that they would come out for free and I would just pay for the part. They were not flexible on the 30 day warranty. But, it probably would have been better to just buy a new dishwasher and to not have listened to the serviceman when he first came out because now I'm in the hole $400 with a dishwasher that still...