Giant Food — Attraction in Gaithersburg

If I could, I would give this place 0 stars.

I strongly believe that any person or any store should take responsibility over what they or their employees have said. More importantly, it should be common sense to value customer satisfaction over a tiny profit. However, this Giant has failed at both.

Even though this Giant (#368) has already gained a reputation in the area for poor service, I have received the worst customer service ever, or lack of, here. Not only were the employees ill-informed about the store’s policies, but they were also extremely rude and unreasonably inflexible. Although I once was a customer, the insolence displayed by these employees has permanently desecrated my opinion of this store. They had a lack of customer service and employees were unwilling to even hear the customer. Additionally, this store displayed the worst possible attitude of any business: prioritizing profit above customer satisfaction. I recommend that NO ONE COME to this store unless they want TO BE LIED TO and TO BE TREATED DISRESPECTFULLY.

Here is what happened:

I had originally bought two premade corsages from the flower department. Since this store had a very limited selection, I had to visit other stores in the area. After finding a much better quality corsage at another store, within 24 hours, I wanted to return the two corsages purchased. Although I accidentally forgot my receipt, the employee kindly told me that I could still return it any time the next day. However, when I did arrive early next day, another employee told me that I could not return it. A manager also claimed that since the corsages were for prom and since prom had apparently passed, they cannot be returned (the corsage boxes had no indication of being for prom and I wasn’t even buying the corsages for prom). Since I was evidently not told this the day before, I politely asked to see the policy or the employee from the day before. The manager refused my requests. I felt betrayed that the manager and the employee could not take responsibility over their mistakes. So when the employee from the previous day arrived, I kindly confirmed what she told me before. However, the employees repeatedly said that the manager has the final say and nothing else can be done. Without a doubt I asked to see the manager again. Instead the employee called security/police. When I tried to explain the situation to him, he threateningly said that the manager did not want to see me and that I should leave immediately. I was appalled by their lack of fundamental respect and inflexibility, so I left.

I do not believe that this situation could have been any worse. No customer should ever not feel the way that I had when I left the store. I felt immeasurably disrespected and cheated. If a store or its employees don't even know how to treat a customer, I will no longer go there and will urge others from...

Friday morning December 1st I went to this location to get some items before I head to work, and drop my daughter off at daycare. I bought my item using self checkout. I put my phone and car keys in my left pocket and wallet in the right. My baby and I went to the car unload our items and headed off to our day. When I got in the car I took my jacket off. When I got to work I decided to made an important call before heading in which required my card numbed. I then realized I didn’t have my wallet in the car. Immediately I ended the call and call giant and they said they didn’t see nor did anyone turned in a wallet. I decided to retrace my steps. I drove back there and no one was even listening to me, then I was told to go to the solution center. I went there and I spoke with a young girl, she then saw one of the mangers and the manger told her to tell me that I would have to obtain a police report I said ok thank you and I walked out very upset with tears in my eyes. I called the non emergency services told them what happened they gave me a case number, then I called back giant told them I had obtained a police report and I have a case number they said they can’t help me because the police would have to come look at the security cameras I said ok. When leaving work I called them again to ask the same question “did anyone turn in or found a wallet by the self checkout?” They man who answered the phone said he just came in and he would have to check I said ok, he put the phone down and I heard chatters in the background I was waiting for nearly 10 minutes. I ended the call and called back he picked up the phone again and I asked the same question again he told me to hold on, then a young lady came in the phone and was being sarcastic I told her this is not a joke. She continued to ask me questions like if I checked my car, purses, pockets do I went on to say if I had found it I wouldn’t be calling asking she then said “well it sound like you lost it” I said yes I lost it in there. She continued to be sarcastic saying well good luck. I then called back the non emergency services, they told me go ahead over to the giant and call them back when I’m there. They waited until the office got there to let me/Us know that they needed to have someone on their side from protection service (something like that). in other words the office was not able to do anything with them, because he can’t force their hand. They said they wasn’t able to send to anyone out that day. They office left his name and contact information and he still hasn’t received any information regarding when someone will be coming. There are heartless ppl! working at this giant I told them I really needed their help because all my money, cards and my child insurance card was in there among things and they straight up...

I made an appointment for Covid Booster at Gaint, Muddy Branch, 20878.

My appointment was at 10 am and I arrived at 9:45 am.

There was no sign or any direction to say how we should proceed, so I waited in line for 20 min. Nobody asked why you are here.

After 20 min, I approached the counter asking if there is paperwork to fill while waiting. Again with no info or advice on the procedure, the pharmacist took my CDC card, DL, and my insurance card and handed me 3 forms to fill out. The forms she handed me was the one I've already filled up online when I was making the appointment but did not mind doing it again since I was thinking I have to wait in line. While I was filling up the forms, another customer showed up, saying he is late for his 10 am appointment, so another pharmacist asked me to take my paper somewhere else, so she can assist him!

After another 20 min (at 10:25 am), I asked if I can my DL and insurance card back because I can not wait any longer and had to go.

They told me my paper is with the pharmacist, and 2 min later the pharmacist called me to give me the shot after finishing up with the other client who was late for his 10 am appointment! When I told her I need my paperback and I am not going to get the shot here, she told me that "putting in information takes time, and you were just a walk-in client". Really! That means she didn't bother to look up at the screen to check/ask me if I've got an appointment, and also means she took the liberty to keep me 45 min behind the counter without giving any direction or info regarding the procedure.

And I was not the only one there.

There was at least 3 elderly client at the moment, and God knows how long they have been there for the booster?

I feel so ignored, discriminated against the other client who was 15 min late for his appointment. To be precise, I was punished for showing up 15 min early!

Although the store manager told me he is going to bring up the issue with the pharmacy supervisor, I felt obliged to write down this review, so customers know what they can expect from this Giant store at Muddy Branch,...