Moody Mansion — Attraction in Galveston

(6/1/22 around noon) When we arrived there at the gift shop to buy tickets for the tour, there was a group of people who were trying to buy tickets and somehow their credit card was not working. I guess they tried with more than one card but it did not work . The lady staff was asking if they could pay thru cash and one member from the party gave the cash. I had been just watching all these and when my turn came, my card also did not work. Now it was obvious that the problem was not with the cards but their card reader or something on their side but it looked like the lady staff had no clue that there was a problem on her side. After an hour or so when we came back , I overheard that lady was telling another family that their credit card machine was not working. This group had no cash and they asked if there was an ATM nearby. She told them they could go to the gas station but then she tried once with their card and it worked. My purpose of reproducing the details of events is to give feedback to the management. You have to train your staff so that they should be able to check where the problem is if multiple customers are facing a problem. Just asking them to go to a gas station and look for an ATM and bring cash is rude and probably those customers won't be coming back. Visiting a museum is not in anyone's “must to do” list so you will have to make sure you do not lose a customer who comes there. Also if I were managing the place, and if my credit card machine stops working, instead of asking visitors to go and get cash, I would have let them go for free as a courtesy . And if you do not want to lose money, provide some alternate methods to staff to accept payments. I see even people able to process credit card payments using devices attached to mobile on make-shift stalls in festivals etc. I am sure you can find more options like online payment where she can key in the card number and take the payments or take a print of the card and process it offline. Whatever you do , you do not want a visitor to leave without visiting it. There is one more feedback. For the audio-tour they have an option where you can scan a barcode on our mobile phone and listen to the audio on your phone. Alternatively they have devices which can be used. I saw the lady staff talking about the device to the previous group. Though she did not mention it to me, I asked if I could get one of those as my mobile did not have enough charge. She gave one of them and I was thinking we are three people and I paid the price for three so why is she hesitating to give one device to all of us. To give her the benefit of doubt, I asked if just one device was okay for all three of us, does it have speakers or something and she said yes. When we went upstairs in the mansion, we realized those devices do not have speakers and it's not like the whole group can share a device. And Ii was wondering when you happily charge the entry fee for each individual, why not happily give a device to each paying customer? We are not sharing one entry free.. All of us paid fees individually. And after all, what are you saving by not giving the audio device to your visitors? You save nothing and just ruin their trip. Feedback for management - you can solve the problem about audio devices very easily by keeping a basket of those at the upstairs entrance where each visitor can grab one while getting in and then drop it back while getting out . If not, train your staff that they can happily offer audio devices to each paying customer and no need to hold it back. People may come here only once and we have to make every effort to make their visit comfortable. Just as an FYI, later in the day we went to Bishop palace and they gave audio devices to each of us and we enjoyed their tour a hundred times more as all of us were able to hear all the...

We went on a tour with some friends on the July 4th weekend , when we got there at 2 o'clock they had already sold out for the 230 tour and the next tour was at 4. We changed all of our plans to accommodate this and missed out on some things that were planned, that was fine because we really wanted to see the home. When we came back we noticed that they had a sign up that ALL tours were sold out, several people come through and were turned away. When the tour guide came we watched a movie and started our tour , as we got in the door a couple knocked on the door and told the guide they wanted a tour and after a little deliberation the tour guide let them in on the tour , all I could think of was that we had to change our plans and also of the people that were turned away.

As we went on with the tour ,there was another tour going on and they were loud and all the people in our tour were very distracted , when the guide noticed she was clearly irritated at us and stated " is everything alright?" as we went on I noticed that most of the places had glass dividers to keep us from the places that we were not allowed to be, as we went in the formal dining room I saw the table and was amazed and walked to see it ( there was no indication that I couldn't and the guide did not state that) she quickly reprimanded me and under her breath she said that she guesses that she would need to get people straight through to get people out quickly. we continued through and she clearly was agitated and would speak under her breath (oh my god ect),she clearly did not what to be giving our group this tour. She was too quiet , very distracted and irritated and was not a very good tour guide.

The home was still very interesting and very beautiful. Just wish we had a...

For my wife's birthday, we decided to explore the Moody Mansion in Galveston, and it turned out to be an unexpectedly enchanting experience. We opted for the Mary Moody audio guided tour, and it was absolutely captivating.

The tour is incredibly immersive, seamlessly weaving together the rich history of Galveston and the Moody family. Listening to the audio narration while observing the meticulously preserved artifacts and architecture truly brought the past to life. Each room and object held a story, and the tour provided fascinating insights into a pivotal era in Galveston's history.

The mansion's elegance and grandeur, coupled with the detailed historical narrative, created an atmosphere that was, at times, reminiscent of a Bridgerton episode – a delightful surprise, especially for my wife, who is a fan of the show. I must admit, I was a bit surprised when she chose this for her birthday, but the experience was truly memorable.

The audio tour allowed us to explore at our own pace, soaking in the details and appreciating the historical significance of each element. It wasn't just a tour; it was a journey back in time, offering a glimpse into the lives of a prominent family and the vibrant history of Galveston.

If you're looking for a unique and enriching experience in Galveston, the Moody Mansion tour is an absolute must. The Mary Moody audio tour, in particular, is a fantastic way to immerse yourself in the history and elegance of this remarkable landmark. My wife and I thoroughly enjoyed it, and it made for a truly special birthday outing.

PS: I'm still waiting for my...