Palm Beach At Moody Gardens — Attraction in Galveston

With the number of West Nile Virus cases this season, you would think they would treat the facility. This was absolutely the worst experience ever and I have video and pictures to show the number of mosquito bites my family and I suffered. There were over a hundred bites between us all. We could not even enjoy ourselves. We missed the fireworks show for this reason. We paid before arrival and was able to walk in without even showing proof of payment/barcode. No armbands… nothing! I asked one of the staff members where do we show our barcode and he looked clueless. The restrooms are horrible and I witnessed a toddler run, slip and fall… I’m pretty sure he hit his head by the sound of the cry. There was a staff member in the restroom just sitting there with her phone connected for a charge. She did absolutely nothing but walk to the mom and shake her head as if SHE was disappointed. The floors are extremely wet and slippery. As I type this… let me back up to parking… we were instructed to park way behind moody gardens when there were ample spaces available up front. We counted the number of empty spaces. So as we return to our car… there was no light to light our path. It was horrible. We were smothered by mosquitos… my kids were crying and I even had mosquitos in my mouth as I was speaking to them to keep them calm as we ran. We finally made it to our car and mosquitos swarmed into our car. We had to fight mosquitos in there as well. This was the absolute worse experience. My husband said it felt like a horror movie. I just want to say do not waste your time and money. Even staff were fighting off mosquitos. The facility should have been treated or a warning should have been in place. I plan on doing more… but I am just too done with today. I’m praying that we do...

I am a new Moody Gardens member. I have enjoyed the attractions such as the Palm Beach, Rain Forrest, Sponge Bob show, and the paddle wheel boat but was majorly disappointed by the restaurant inside of the Moody Gardens 'Garden Restaurant'.

I ordered the harvest salad plus $5 for jumbo shrimp. First they brought out a salad with grilled chicken on top- which I understand was an honest mistake. I sent it back to be corrected which then I received my salad that looked like it wasn't fresh, the dressing had a filmy layer on top- who knows how long that had been sitting out. There were 4 small pieces of shrimp on top of the salad- the biggest one was the size of a quarter. I asked the waitress if this was their jumbo shrimp and she looked confused and said she would speak with the chef. The manager came by and asked if everything was okay- I told her that I ordered jumbo shrimp and that these shrimp on my plate were tiny- in a very indifferent attitude, she said that was what their jumbo shrimp were. I told her these are tiny shrimp and are not jumbo shrimp then she asked if I would like something different, but as this was already my second plate/ I was hungry I did not send the plate back. When I actually ate the shrimp they tasted like they had been microwaved. The whole eating experience was disappointing. The waitress took $2 off- interesting that she was more interested in correcting this than the manager. I've called Robert Collese, who is supposed to be a higher manager at Moody Gardens and have yet to get a call back.

I will definitely not be spending my money at this...

Worst experience we have had in years coming to this place. We are annual pass holders for the second year, stayed in the hotel several times, and have been coming to moody gardens pyramid numerous times for the past 12 years. And this is the worst experience ever.

We arrived at the palm beach and our bags have been checked to tell us that we are not allowed to bring apple and carrot sticks. I told them my kid needs to have fruit or vegetables with every meal, and asked if I can at least to keep in the locker to eat on the way out, and yet they refused me. I understand we are not allowed to bring a meal, but an apple - that I do not understand. And come to find out that when we went to order food, everything we asked for, they didn’t have - fruit salad, no don’t have that, salad, no we don’t have any salads, cheese pizza, nope sorry, Gatorade, nope don’t have either! On the way out, as we were returning the key to the locker and asked for our deposit back, we have been informed that you have to give them the receipt too, I explained that no one informed us when we rented the locker. The lady at the stand said - “don’t care, there are several signs everywhere”. Wow, what a service! And what’s scam - try keeping a receipt form getting wet in the water park. Everyone was so rude at every interaction, no one smiles and they talk back! Incredibly disrespectful place and disappointing experience. And the cherry on top - there were excrements floating in the wave pool. Not...