Asana Climbing Gym — Attraction in Garden City

We got the worst Christmas present ever. The aerial program was cancelled with zero warning to parents or aerial staff, days before Christmas and right in the middle of the competition season. Our daughter has been taking aerial classes at Asana for 4 years and now competes on their youth company team. I had to take a whole day to figure out how to tell her and her reaction was exactly what I was expecting - shock and then deep grief. When she finally was able to talk about it she said "I just don't understand how they could do this to us like this. That place was my happy place for 4 years now and it's like they don't even care what it means to all of us kids." Perhaps there's a better way to imagine closing a program that doesn't involve shocking the kids involved and giving the paying parents no warning. We've been a part of a lot of sports teams and nothing has EVER been mishandled anything close to this one. Not only did we have to sign contracts with the gym which precluded our kids from being on any other sports teams for the year due to the level of commitment required, but we were financially bound to the terms; however, Asana reserved the right to not uphold their end of the contracts. Poor business etiquette. We've paid thousands and thousands of dollars over the years we've been a part of this program. And that's just one kid - there are scores of kids AND adults who take these classes. Imagine the total amount spent by the hundreds of people who have fallen in love with aerial arts at Asana....and this is how they're treated? With an email saying their program is ending in 48hrs?!? Who on earth in business would think that's an appropriate way to treat paying customers?!? In the last day or so, I've seen more explanations in the responses to poor google reviews than I received from the staff that canceled the program via email. Explanations have ranged from "we want to focus on our core product of climbing" to "we were unable to secure a cohesive leadership environment for the program." Either way, and in both cases, I'd argue you could have saved the extreme disappointment inflicted on scores of paying customers, ripping the rug out from under the kids, adults, and instructors by giving more than 48hrs notice about the ending of their beloved program. Just awful. Shame on you...

The owner and the manager Brannon canceled the entire aerial program with no warning to the students or teachers. Some of the students were mid training for national competitions and now they have nowhere to train. I had been involved and going to aerial classes for almost 4 years at Asana, it was the best, best teachers, best community, incredible. Some of the teachers are out of a job now, a few days before Christmas too. At least they could have given notice and did it at a different time! It's absolutely devastating for the kids in the program. And devistating for everyone else involved. I can't believe the lack of empathy and business sense that the leadership has. Over the years I was in aerial classes here, I brought it dozens of people and encouraged many others to come to classes and a couple of those people signed up for memberships, climbing and aerials. So doesn't make sense business-wise either. It's absolutely stupid and heartless to ruin a whole community out of spite? There's also some really shady, unprofessional stuff going on and I hope that comes to light as I am not at liberty to share it. I will encourage people to not go to asana and to not trust them moving forward. I feel bad about all the kind employees working there and all the friends I've made. I would also encourage anyone who is looking to be a teacher there, to find somewhere else. You never know when you'll be let go and obviously they don't care about you. Asana was an amazing commutiy because of the teachers passion and love poured into everything. Now...

I was grateful for this place until today. My son does the after school climbing, nice coaches, good fun. Staff has always been great. We have also been participating in the ariel program for over a year. The instructors are amazing, summer camps were fun and the community weve been introduced too is so fun and supportive. Like amazing people. We even have a contract we signed in September that committed us to a year of training. Like had to not sign up for other sports and arrange our schedule for a year kind of contract. Not to mention money paid. However, today they (the managemant of Asana, a fellow named Brannon), without warning or explanation, pulled the whole program. My daughter and all the other members of the team and the after school dedicated arielists are going to be so disappointed and let down. Not to mention all the amazing coaches and instructors who were let go without any warning, and just before Christmas, yikes. Such a dirty unprofessional move. I'd really like to know if this was some big money move grab or vengeance or just BAD management decisions? But I will tell you I have an 8 year old who is absolutely crushed. I get to be the one who explains that sometimes people, "grown ups" in life let you down and do it in incredibly uncaring ways, contract or not. Right on Brannon. Thanks for that super...