Chuze Fitness — Attraction in Garden Grove

I have been going to this Chuze gym for a few years now and enjoyed my membership up until now. This incident happened on February 17, 2025 around 2:00 pm-3:00pm specifically at the smith machine in the turf area. Indecent, rude and degenerate gym members unfortunately exist and that is the reality of the world, but what was extremely disappointing was how the gym Staff David did NOT mitigate such horrid action of that gym member but actually supported and enabled such disgusting behavior. The gym is very busy with people all over the turf near all sorts of equipment and machine. I do my due diligence by waiting for the person using the smith machine to finish their set and during their resting period go up to them and ask them how many more sets they have. Luckily, the couple said they finished and that I could have the smith machine. Right before I was about to start my set a gentleman came up to me and asked if he could have the machine after. Of course I said yes and moved on with my set. This gym etiquette practice is nothing new and is a regular logical way of going about to make sure you are in queue for such machine. Right after I finish I signaled to the gentleman that he could have the machine, the next thing I know a female gym member inserts herself and claims that it is actually her turn and that she has been waiting. I simply told her that the gentlemen actually asked me and so he is the one who gets to be next, and that she has to make herself known bc she is sitting on the turf in front of multiple equipments that are being used and who knows if she was finished and just stretching and or waiting for another machine. Having no shame she says she does not care and that she has been waiting and she is going to use the machine. She continues to act like she is entitled to the machine and moves her belongings to the smith machine. The poor guy just let her have it and we both just exchanged a look of confusion and surprise. I felt horrible for him because he did his due diligence and came up to me and asked for it and she just bulldozed/bullied her way into getting it. I felt very bad for the guy and imagined myself in his shoes and this type of behavior at the gym is unacceptable. I decided to bring this to the attention of gym staff because I do not want this type of behavior at the gym I like to be allowed and ongoing. The gym staff David took a look at the video cameras to confirm my story and he decided that he would go talk to the rude female gym member. He asked me if I am okay being there when they talk which I said I am fine because I do not mind letting her know who I am. David comes over to talk to her and she says she has been waiting here for a while even before I got to the machine but because she was stretching that's why she let me have it and that she didn't want to disrupt the people before her, yet she had no problem starting an altercation with someone who went out of their way to ask for the machine next. Then she decided to lie about what happen, which clearly did not line up with the video footage at all and when I interjected about the false information David deemed me as being rude and interrupting her. David pulled me aside to actually let the bully finish her workout and essentially enabled her behavior and deemed me as the problem. I do not understand for the life of me why he sided with her (maybe he was gonna try to get her number after or something) when my story and the video camera were aligned and there were multiple people/witness that would confirm my story. The blatant indecency and disrespect was more shocking due to the gym staff siding with bully. This was a very disappointing incident that occured today and should be considered...

The hot tub water is almost unbearable. In the past, they would at least use a spray to control the bubbles. If they are going to insist on dirty water they should at least leave the spray out for the paying members who get the privilege of stewing in this water.

Regarding the steam room constantly shutting down for 15-25 minutes at a time, the minimum steam temperature is 212 degrees Fahrenheit. The steam generator is constantly getting a fresh supply of COLD water, and quite honestly is engineered to supply steam at a minimum temperature of 212 degrees.

This gym is asking its members to believe that pouring some water on a thermocouple on the wall in the steam room is causing the steam generator to either 1. Malfunction or 2. Overheat (go into some kind of protection mode). Funny thing is, this protection mode never seems to happen when the gym isn’t busy. I understand why the gym is against people tricking the thermostat (calling it what it is) to make the steam room hotter, but being told that there is a “malfunction” after someone reports water on the thermostat, seems a little fishy. The official set temperature is 110 degrees which is almost half that of the temperature coming out of the generator. Do you really think a multi thousand dollar piece of spa equipment really is going to malfunction if the temperature goes up to, let’s say, 130 degrees? No. Either they have a faulty unit, or are misleading their members. Also, If it has to be said, it’s mandatory that the sensor is waterproof due to the steam environment in the room, so unless you pour acid on the wall, the sensor will remain unaffected. Definitely we aren’t getting the truth and it’s Very disappointing.

This is the same gym that will accept the steam generator running at half capacity for months without scheduling any sort of service/ replacement preventably, only to wait until it breaks for good so they can close it down for a month and a half. They still get their money and get a nice break on utilities.

Profit is important but at a certain point, wear parts are going to break heating elements are going to disintegrate and no matter what temperature the steam room reaches, I guarantee you this steam generator will break as well. In the big picture, with proper management (as well as paying respect to customer complaints/ observations regarding the functionality of their equipment) rather than losing the steam room for a month +, they could have easily had the room preventatively fixed without any downtime without wasting money or forcibly devaluing our memberships.

I’ve been coming here for years now, I get it things happen but it’s getting crazy. I wish this location had a little more respect for...

I have had a pretty good experience at this gym for over a year and a half. The staff has been very friendly, the girls and the guys. Until recently this lady physically aggressed towards me by hitting my shoulder with force (three times not even a light tap on the shoulder) I don’t even know her.. at the Zumba class, she was upset that I went in front of where since there was space in the front and it was an open floor, she was demanding me to go in back of her. I told her to go in the front, and she was very rude towards me, so I ended up leaving the class. Immediately I reported it to the staff and the supervisor was very kind about it and told me that he would speak to her and that he had seen the footage, so I believed he handled it well and I forgot about it. Next time I came back to the gym I was reminded of the incident by another staff member, and he told me that after watching the video he was concluding that the lady just “wanted to get my attention” which was very distasteful. It does not even make sense for that lady to have tried to get my attention for no reason because she had plenty of room to dance. The only reason I am writing this review is because I was reminded of the incident and now it became a very unpleasant experience to work out, and that’s not okay because I’m paying for my membership and to have a positive experience here at the gym. It seemed to me that this staff (not all) was trying to gaslight me of reporting this incident and I reminded him that I was glad that there was footage because all the evidence was on there. I like coming here due to location so this won’t stop me from coming, but if I feel harassed by this and if I need to escalate by contacting higher authority and supervisors I will. Keep to yourself and be careful with the older ladies they will put...