Jumping World Trampoline and Adventure Park — Attraction in Garland

December 2023: I'm updating my July 2023 review due to a recent development with Jumping World. They have now added the option for monthly memberships. This is a fairly major step forward and gets them closer to par with other kid-friendly venues (Urban Air, Crayola Experience, Perot Museum, Hawaiian Waters, etc.). Unfortunately, it's not enough to move my rating up a notch, but I will say its a solid three stars vs. a reluctant three. While I'm very pleased to have the monthly option, the implementation is just weird. Customers have to choose between the weekday membership or the weekend membership. I suppose you could purchase both, but why? Why not just do the math and figure out what a full access monthly pass would cost? And still, the membership is only for jumping. It doesn't include any additional perks such as discounts or tokens. But honestly, even if it was just a single monthly pass for the full week, it would be enough to warrant four stars, even without the added perks. The nickel and dime approach is still my biggest complaint. There are added features that cost $5 or $10 extra per use, vs an Urban Air where you have one membership level which covers the full week and is all-inclusive. We still visit Jumping World, even a bit more now with the monthly memberships, but this is mainly because of the much larger trampoline space for running and jumping. For a more versatile experience that is all-inclusive we still lean more toward Urban Air.

July 2023: I initially rated this place five stars a while back. Now downgrading to three, while actually still being a little bit generous. I lot has changed recently. First, they’ve just recently wrapped up a big part of a long term construction project to install go-carts. The new go-carts cost $10 for a five minute ride. So the one-hour jump pass now covers a lot less territory because the “included” square feet of activities have been significantly reduced to add an on-demand option that mostly sits idle from what I can tell during my limited visits post installation. There is also another significant amount of square feet still under construction. I’m not optimistic that this will bode well for the one-hour pass, since the last time space was converted it was subtracted from the amount of space the one-hour pass could access without additional charges. Honestly, with competitors like Urban Air, I have significantly reduced my spend with Jumping World. At Urban Air my kiddos can get a monthly pass, and select the highest category of membership, and then have access to everything in the facility, including the bumper cars. No up charge. Urban Air even includes a free bottle of water or bag of popcorn with each visit for those with a monthly membership. And the monthly membership costs about the same as a one-hour pass at Jumping World, which, as a matter of fact, is a pass that is sharply declining in...

I did my research before I even went here. I called ahead to see if we could bring anything in, I was told if you don't have a booked party no decorations and I CAN bring cupcakes. So after calling and visiting other trampoline parks, I chose this one. The day of my visit I went in with 6 children under 4 to celebrate my 2yr old birthday. When we arrived a young girl approached asking did we have a booked party, which she knew the answer because she was the hostess for parties, I said no. She told me that I could not bring in my stuff I had, balloons, treat bags and cupcakes, if I did not have a booked party. I told her that I called ahead and was told I could bring the cupcakes. She then went on with her spill to say we could only sit at the 5 or 6 tables they had blocked off only if we booked a party. My dad asked how much was a party and she gave us prices starting at 200 for party of 10 and up prices. We then asked could we pay for the $200 package even though we only had 6 children, she then said well you had to book ahead of time because we don't have a hostess available. So now we like why would you offer something you can't give us now. Smh. So I took my stuff back to the car to cooperate since we drove 30 mins to this place. I spoke with the manager and told him that I would be bringing my cupcakes in because there was no way I was wasting money by leaving them in the car, so he did agree to put them in the freezer for me. I as very appreciative that he did that for me. I then paid $85 for my 6 jumpers and we proceeded to order food. Here comes issue number 2. We ordered 2 pizzas and was told they only had 6 slices left because all the other pizza was reserved and drum roll.....we did not book a party. So how does booking a party have anything to do with patrons that paid money to jump. Needless to say if you don't book a party you mean nothing. We were there for 2 hours and only two parties were booked while 5 or 6 other tables stay blocked off because no hostess was available. All the staff that were there that day should be fired, because there is no way you have 2 parties booked and 5 or 6 other tables free and you turn down money because no hostess was available. Everybody there should be able to step in that position for situations as this since they are big on you did not book a party. Customer service these days has really went to hell especially when people are paying their money it should not be this hard to have a nice time. Stop hiring children and promoting them to run an establishment. Deeply disappointed. I pray things get better here, because all I see is this place going out of business...

I had my child’s birthday party here on a Wednesday, I made it there 20 min early because I had 7 kids party decorations Cake and all, ok so when the party starts they tell me my pizza would be ready at 7:15 at 7:30 still no pizza, the kid that my party host tells me the pizza is on the way ok so I’m like let’s just sing and do cake by the time we done with all that the pizza should be here right ? Well no still no pizza. at 7:45 the pizza comes in the kids start to eat they give us like 10 mins to eat. Ok I’m fine with that well now that I’m getting my child’s gifts and everything together the host comes with my ticket to pay, I lay the ticket down and start back to gathering My things. my friend is standing at the counter the staff don’t know she’s with me ,she Hispanic I’m black , the party coordinator Tells the black guy to come keep a eye on me so that I don’t run........ wow really I have now 10 kids, gifts, balloons, left over cake and all. Two guys come to my table and tell me I need to leave my host said to them that I was going to run out 🤔🤔🤔 my friend then tells me That she was listening at every word she said “your not trying to pay and your going to run”.... I don’t understand why she would think I would run, and most importantly Was I going to leave the kids?? Worst party ever.... This jumping world will never see my business ever again.. Do like pulling the race card but 🤔🤔 I honestly think it was because I’m black ..... sad because my kids love...