On The Border Mexican Grill & Cantina — Restaurant in Garland

I’ll start out by stating the servers here are always AWESOME! Special shout out to Clay, Laquita, and Haley! I have a couple of complaints but the overall Food here is AWESOME! I was a server at OTB mesquite before I started my business so I know the ins and outs.

1.Customers will come in stand at the front for 2 seconds and then try to seat themselves instead of being patient. All they see is an empty table not realizing if there is a rotation or not. So instead of you waiting at the door and getting seated in the proper section at the proper time and getting exceptional service you have just sat yourselves in a servers section who just got sat three times and now you’re complaining because you didn’t get your cup of queso/guacamole on time.

2.Me and my family come here at least twice a week. They are shorthanded about 60% of the time and that brings them down -1 point. I don’t understand why the hostess will sit a busy server and not the chip the table or get drink orders. Most of the time we didn’t even have silverware.

3.One of my servers told me that they aren’t allowed to combine salsa cups they have to bring it to us individually and I was so confused. If I ask for 4 extra salsa cups (because it’s watered down sometimes) what’s the difference between 4 salsa cups and 2 salsa cups with double the amount so I won’t have to call my server every 3 seconds?

4.It bothers me that the bathrooms are either always dirty or not enough of anything in them. That sink in the women’s restroom has been broken at least for 5 months now. The paper towel dispenser has a mind of its own and the restrooms have always had a fishy smell. (are the host not checking them every 30 mins?)

Other than all that stuff I love this location. I grew up in this area so as long as the doors are open...

I got food poisoning after eating the chicken flautas here last night! Within 2 hours of eating I had severe stomach cramps and other intestinal issues I’d rather not say on a public forum but I’m sure you can guess! That’s not even all. I had to walk to the back and ask someone to seat us after waiting for a few minutes upon walking in. There wasn’t a single worker was in sight. A customer at the bar saw us standing there and motioned us to grab a seat but even though I haven’t been to an OTB in years, I knew we don’t seat ourselves. Finally the guy I found when I walked to the back and asked to seat us (who was very kind and friendly) seated us. Our waiter Cody was really nice to us, too. I planned on leaving a 2 star review because even though the service was freaking slow, and half our food was cold when it finally came, both Cody and the guy who seated us were so nice that I wanted to leave a second star for them alone. But not after getting food poisoning. I can’t in good conscience leave a good review for a place like this. The chicken flautas had runny chicken inside, like it was a chicken sauce instead of real chicken, and it tasted odd but I just thought it was a unique chicken flauta. No. After getting so sick (and still am), I now know it was bad Chicken. I will never ever eat here or probably at any other on the border ever again. Disgusting. Waiting forever for half our food to be lukewarm or cold. $9.50 for old queso. No way. Avoid at all costs yall. And Cody and sweet other dude man need to find a better company to showcase their friendly skills with. This company doesn’t...

I’ve been dining at the Northwest Hwy./Saturn Rd location since it originated - well over 50 years. Today I stood near the front door for probably two minutes or so, which was no big deal, but then decided I might as well just eat in the bar area since that”s where most of the activity was. I walked over toward a young lady and said I can just sit in here, but if I could get someone to wipe off this table. Again, no big deal - it just needed wiping off. She motioned for a young man to wipe it off which he did, and I kindly thanked him. From that point she acted as if she had been put out to accommodate me, And then when she placed the menus on the table, I kindly said I already know what I want, “I just want a bowl of your tortilla soup and probably a drink here in a few minutes”. She abruptly turned and started walking off, and I said you can leave the drink menu, so I can look the drinks over - she rolled her eyes and pretty much pushed the menu at me on the table and I watched her walk toward the back. She came across the young man who wiped my table off and made a comment, and they both looked back at me. That’s when I decided that , I’m not putting up with that attitude from someone who I did absolutely nothing to.. I got up and informed the young man to cancel my order, that I was not going to put up with an attitude like that from the young lady working in the bar area. Totally disappointed today and a bit angry that my afternoon was pretty much ruined by this young lady who evidently was having a bad day and decided to make me the target of her...